Justice Slaby
Tyers,VIC
Summary
Warm and friendly Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Guest Service Agent
Mantra Hotel
06.2023 - Current
- Used quick response and dynamic service skills to build relationships with customers and improve customer retention rate.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and enthusiastically greeted callers.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Collected room deposits, fees, and payments.
- Developed and maintained positive relationships with guests for satisfaction.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Strengthened communication skills through regular interactions with others.
- Organized, maintained and updated information in computer databases.
Casual Retail Assistant
Cotton On Group
11.2021 - 01.2024
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring seamless shopping experiences.
- Adhered to all company policies and procedures while performing daily tasks, ensuring a safe and secure shopping environment for customers and staff.
- Contributed to a positive work environment through effective communication and collaboration with team members and supervisors.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used POS system to enter orders, process payments and issue receipts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Kitchen Hand
Hogs Breath Cafe
02.2021 - 09.2021
- Operated kitchen equipment in accordance with manufacturer instructions.
- Transported food items from storage areas to kitchen for prepping.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Maintained composure and work quality while under stress.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed recipes and chef instructions to prepare food correctly.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Trained new staff on food preparation and safety procedures.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Lavalla Catholic Colloge
Traralgon, VICHigh School Diploma -
Federation University Campus of Kurnai
Churchill, VIC11.2021
Skills
- Customer Service
- Phone and Email Etiquette
- Teamwork and Collaboration
- Time Management
- Clerical duties
- Microsoft Office
- Computer Skills
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Active listening
- Able to understand and grasp new concepts quickly
Timeline
Front Desk Guest Service Agent
Mantra Hotel
06.2023 - Current
Casual Retail Assistant
Cotton On Group
11.2021 - 01.2024
Kitchen Hand
Hogs Breath Cafe
02.2021 - 09.2021
Lavalla Catholic Colloge
High School Diploma -
Federation University Campus of Kurnai
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