Justin Bartlett
Hill Top
Summary
Dynamic individual with hands-on experience in motor dealers and sales teams and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dealer Account Manager
Toyota Finance Australia
10.2022 - Current
- Facilitated communication between internal departments and dealerships, improving operational efficiency and customer satisfaction.
- Enhanced brand reputation by maintaining a professional image in all interactions with dealerships.
- Evaluated dealer performance metrics regularly, providing guidance on areas for improvement when necessary.
- Analysed sales data to identify trends and opportunities for growth within the dealer network.
- Conducted product training sessions for dealership staff, ensuring thorough understanding of features and benefits.
- Managed a diverse portfolio of accounts, adapting strategies to suit each dealership''s unique needs and goals.
Salesperson/Assistant Sales Manager
Noble Toyota
09.2020 - 10.2022
- Managed a team of 15 and helped through the Toyota Sales Process
- Helped meet sales-based targets and GSI targets
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Identify new ideas to help grow the business during peak pandemic times
- Supervise and approve sales in line with business interests
- Coached new hires on sales techniques, contributing to their development as successful team members.
Service Advisor/Assistant Service Manager
Noble Toyota
07.2017 - 09.2020
- Checked in and assisted customers with their service concerns
- Managed guest expectations and complaints
- Helped manage a team of 40 technicians and office staff
- Set and met KPI's including budget, GSI and sales-based targets.
- Worked with external and internal stakeholders
- Train new employees and existing staff
Mechanic
Sydney City Lexus
01.2011 - 07.2017
- Carry out minor and major service work
- Valet loan cars and customers cars to and from their houses
- Use diagnostic tools and thinking to solve problems
- Show signs of great customer service and importance to customers
- Show initiative on and off the floor
- Follow instructions from senior technicians and management
- Communicate effectively as part of a team
Education
Certificate III -
Automotive Mechanical (Light Vehicle)
Certificate III -
Automotive Electrical
Year 12 -
Macarthur Anglican High School
Skills
- Performance tracking
- Effective communication
- Rapport and relationship building
- Teamwork and collaboration
- Motor Industry Experience
- Team management
- Strong negotiation skills
- Project pipeline management
Certification
- AIM - Advanced Communication
- AIM - New Leader
- Monash University - Executive Presence
Timeline
Dealer Account Manager
Toyota Finance Australia
10.2022 - Current
Salesperson/Assistant Sales Manager
Noble Toyota
09.2020 - 10.2022
Service Advisor/Assistant Service Manager
Noble Toyota
07.2017 - 09.2020
Mechanic
Sydney City Lexus
01.2011 - 07.2017
Certificate III -
Automotive Electrical
Certificate III -
Automotive Mechanical (Light Vehicle)
Year 12 -
Macarthur Anglican High School
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