Justin Bishop
Upper Coomera
Summary
Accomplished General Manager at Sub60 Express Couriers & Logistics, adept in operations management and relationship building. Dedicate Transport Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Sub60 Express Couriers & Logistics
03.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Operations Manager
Sub60 Express Couriers
05.2011 - 03.2021
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Delivery Courier /Independent Contractor
Couriers Please
07.2007 - 03.2011
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Contributed significantly to creating a positive work environment through effective collaboration among colleagues from diverse backgrounds.
Office /Warehouse Worker
Couriers Please
02.2002 - 07.2007
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
- Provided empathetic guidance to customers during challenging situations, resulting in lasting relationships.
- Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted with loading and unloading of freight in the warehouse.
- Assisted in the Accounts Department with Invoice, cash and cheque processing.
Education
High School Diploma -
Orange High School
Orange, NSW12.1994
Skills
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Customer Relations
- Relationship Building
- Administrative Skills
- Schedule Management
- Networking abilities
- Business Development
- Operations Oversight
- Financial Administration
Certification
- Licensed for Transportation of Radioactive materials
Timeline
General Manager
Sub60 Express Couriers & Logistics
03.2021 - Current
Operations Manager
Sub60 Express Couriers
05.2011 - 03.2021
Delivery Courier /Independent Contractor
Couriers Please
07.2007 - 03.2011
Office /Warehouse Worker
Couriers Please
02.2002 - 07.2007
High School Diploma -
Orange High School
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