Justin Cybul
Ivanhoe
Summary
Dynamic Strategic Account Manager with a proven track record at Team Global Express, excelling in client relationship building and sales strategy development. Achieved significant revenue growth through effective upselling and cross-selling, while delivering exceptional customer satisfaction. Skilled in pipeline management and contract negotiation, fostering strong partnerships and driving business success.
Overview
11
11
years of professional experience
Work History
Strategic Account Manager - Healthcare
Team Global Express
06.2022 - Current
- Working with key healthcare customers across pharmaceutical, wholesale, medical consumables and medtech subsegments.
- Served as the primary point of contact for all account-related matters, building trust with key decision makers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
- Delivered an increase in overall revenue by successfully upselling products/services in line with customers'' evolving requirements.
- Generated pipeline to close revenue and attain quota.
- Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Identified new business opportunities with existing clients, leading to increased revenue growth.
- Negotiated prices, terms of sales and service agreements.
Key Account Manager - Retail
Team Global Express
06.2019 - 05.2022
- Built and maintained strong client relationships to drive business growth, across portfolio of key B2B and B2C retail clients.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
National Business Development Manager
Toll Group
07.2014 - 06.2019
- Focussed on Specilaised Services offering, including mail, mailrooms, document imaging and secure digital solutions.
- Served as the primary point of contact for all account-related matters, building trust with key decision makers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
- Delivered an increase in overall revenue by successfully upselling products/services in line with customers'' evolving requirements.
- Generated pipeline to close revenue and attain quota.
- Provided exceptional customer service experiences by anticipating needs, offering proactive solutions, and resolving issues quickly when they arose.
- Conducted quarterly business reviews to assess progress towards goals and identify areas for improvement.
- Identified new business opportunities with existing clients, leading to increased revenue growth.
- Negotiated prices, terms of sales and service agreements.
Education
Sacred Heart College
Somerton Park SABachelor Of Commerce - Accounting
University of South Australia
Adelaide, SASkills
- Sales strategy development
- Pipeline management
- CRM software proficiency
- Client relationship building
- Sales presentations
- Customer satisfaction measurement
- Pricing strategy
- Upselling and cross selling
- Sales negotiations
- Problem-solving
- Time management
- Team collaboration
- Customer engagement
- Relationship building
- Product knowledge
- Strategic planning
- Solution selling
- Continuous improvement
- Account management
- Contract negotiation
Timeline
Strategic Account Manager - Healthcare
Team Global Express
06.2022 - Current
Key Account Manager - Retail
Team Global Express
06.2019 - 05.2022
National Business Development Manager
Toll Group
07.2014 - 06.2019
Sacred Heart College
Bachelor Of Commerce - Accounting
University of South Australia
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