Justin d'Avoine
Keilor Downs,Australia
Summary
Dynamic Account Executive with a proven track record at FedEx Express, excelling in contract negotiation and customer relationship management. Skilled in identifying business growth opportunities, I effectively developed tailored pricing strategies, enhancing client satisfaction and driving revenue growth. My strong communication and networking abilities foster lasting relationships with key decision-makers.
Overview
26
26
years of professional experience
Work History
Account Executive
Fedex Express
Melbourne , VIC
06.2020 - Current
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Generated weekly reports on sales performance against targets for upper management review.
- Attended networking events to build relationships with potential customers.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Maintained up-to-date knowledge of industry trends and developments.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Identified potential new customers through research of industry trends and competitive analysis.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Courier
Fedex Express
Melbourne , VIC
06.2014 - 06.2020
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Maintained accurate logs of deliveries and pickups.
- Assisted with loading and unloading of cargo as needed.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Provided excellent customer service by answering questions about delivery status.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
Marketing Manager and Sales
IA Security
01.2013 - 04.2014
- Created content for promotional materials, including brochures, flyers, and websites.
- Maintained relationships with key customers through regular communication.
- Generated ideas to increase sales through creative promotions.
- Analyzed market trends to identify potential opportunities for growth.
- Monitored progress and submitted performance reports.
- Worked with management team to oversee and monitor marketing strategy.
- Established effective working relationships with sales and agency leadership.
SALES MANAGER
Wilson Security/Parking
02.2010 - 06.2013
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Collaborated with marketing team to create promotional materials for target customers.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Created and presented monthly reports to management on sales performance.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Executed strategic sales plans to expand customer base and revenue.
STORE MANAGER
Rowe and Jaman Sports
01.2008 - 01.2010
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
ASSISTANT STORE MANAGER
Harris Scarfe
01.2006 - 01.2008
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
ASSISTANT MANAGER
Cash Converters
01.2001 - 01.2006
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
AFL Traineeship
Melbourne Sports Depot
Melbourne , VIC
02.1999 - 01.2001
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
Education
AFL Certificate - Sports Marketing
AFL
Victoria University01.1999
Year 12 -
Epping Secondary College
Epping, VIC01.1998
Skills
- Customer relationship management
- Contract negotiation
- Pricing strategy
- Effective communication
- Networking skills
- Data reporting
- Problem solving
- Relationship building and management
- Business growth opportunities
- Market development
- Business service management
Affiliations
- Family time
- Sports that include cricket, football, and basketball
- Exploring nature
Accomplishments
- Coaching cricket teams, junior and senior
- Captain of the leading football and cricket teams
- Receiving life membership at Thomastown United Cricket Club
- 3x Bravo Zulu award winner at FedEx for going above and beyond
- Completing the ramp-up mentoring program at FedEx
- Top 5 in the country for new business results in 2024 with FedEx
- Certificate for 10 years of service with FedEx
References
References available upon request.
Timeline
Account Executive
Fedex Express
06.2020 - Current
Courier
Fedex Express
06.2014 - 06.2020
Marketing Manager and Sales
IA Security
01.2013 - 04.2014
SALES MANAGER
Wilson Security/Parking
02.2010 - 06.2013
STORE MANAGER
Rowe and Jaman Sports
01.2008 - 01.2010
ASSISTANT STORE MANAGER
Harris Scarfe
01.2006 - 01.2008
ASSISTANT MANAGER
Cash Converters
01.2001 - 01.2006
AFL Traineeship
Melbourne Sports Depot
02.1999 - 01.2001
AFL Certificate - Sports Marketing
AFL
Year 12 -
Epping Secondary College