Justin EDWARDS
Kew
Summary
A highly organized and hard working professional with extensive experience in customer service. Proven track record in delivering exceptional customer service, resolving customer inquiries and complaints in a timely manner. Possesses strong communication and problem-solving skills. Committed to providing exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Nanna's Place
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Took beverage orders from guests and delivered drinks within reasonable time frames.
- Kept bar organized and clean during busy hours
Restaurant/Bar Manager
Riverbank Moama
07.2023 - 08.2024
- Established relationships with regular patrons for a welcoming atmosphere and repeat business.
- Designed staff schedules to align with peak business hours for optimal service.
- Managed staff scheduling & training for employees.
- Provided quality cocktails and various beverages to upwards of 150 patrons during peak service
- Cocktail creation
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
- Greeted guests, escort them to seats and present them with menus and wine lists.
- Resolved customer complaints promptly for increased loyalty and positive word-of-mouth.
Farm Hand
JP & LB Edwards
09.2022 - 06.2023
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
Store Manager
Universal Store
10.2018 - 09.2022
- Budget and KPI achievement
- Forecasted sales projections
- Set clear expectations for team performance, provided constructive feedback, and implemented corrective actions.
- Maintained high store standards in customer service, merchandising, security, and visual presentation.
- Provided consistent feedback and training to empower team members in effective customer orientation.
- Implemented visual merchandising upsates to achieve memorable product presentation and increase revenue.
- Coordinated employee rosters for optimum performance and shift coverage.
- Supported employee recruiting, onboarding, and training on company policies, procedures, values and service standards.
Education
High School Diploma -
Cohuna Secondary College
Cohuna11-2016
Skills
- Strong multitasking
- Customer service expertise
- Highly reliable
- Team player attitude
- Beverage Making
Certification
Responsible service of Alcohol
Timeline
Bartender
Nanna's Place
10.2024 - Current
Restaurant/Bar Manager
Riverbank Moama
07.2023 - 08.2024
Farm Hand
JP & LB Edwards
09.2022 - 06.2023
Store Manager
Universal Store
10.2018 - 09.2022
High School Diploma -
Cohuna Secondary College
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