Justin Grimas
Blacktown,NSW
Summary
Dedicated Food Retail professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Highly trained with the main purpose of business efficiency and customer satisfaction
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager
Starcadium Pty Ltd
06.2013 - Current
- Highly trained to achieve high levels of customer satisfaction
- Build rapport with customers to build loyalty and trust within the community
- Managed a store with over 50,000 sales per week
- Manage a team of 20 staff members
- Followed detailed operational procedures to ensure safety, operational excellence and customer satisfaction
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Recommended and implemented successful strategies to maximise gross profit.
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behaviour to document problems and disturbances.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Handled customer relations issues, enabling quick resolution, and customer satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices and procedures.
- Scheduled work hours for 20 employees to achieve adequate manpower coverage.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assistant Store Manager
Oporto Stanhope Gardens
07.2010 - 06.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Patrician Brothers College
Blacktown, NSWSkills
- Customer Service
- Calm and Pleasant Demeanour
- Food Handling Preparation
- Hiring Procedures
- Staff Supervision
- Critical Thinking
Certification
- First Aid
- Food Safety Supervisor
- Certificate IV Hospitality
- Year 12 Certificate
Licences
C Class Licence - Ability and willingness to travel throughout NSW
Referees
Erkan Aksoy
Oporto Franchisee, Starcadium PTY LTD
0403 745 051
Alex Grimas
Customer Service Representative - Driver Tester, Service NSW
0412 671 240
Bill Kouventaris
Customer Service Representative - Driver Tester, Service NSW
0408 422 126
Hobbies
- Sports
- Cooking
- Construction / Home DIY
- Reading
- History
Timeline
Senior Manager
Starcadium Pty Ltd
06.2013 - Current
Assistant Store Manager
Oporto Stanhope Gardens
07.2010 - 06.2013
High School Diploma -
Patrician Brothers College
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