Justin Harrison
Onoway,Alberta
Summary
Strong passionate leader dedicated to streamlining operations to promote organizational efficiency by partnering with coworkers at all levels of an organization to promote engagement, empowered work culture, and a common vision.
Overview
19
19
years of professional experience
Work History
Senior Operations Manager (Interim)
Associated Ambulance
07.2023 - Current
- Provide leadership for strong team of managers by providing ongoing oversight, guidance, coaching and feedback to increase team productivity.
- Collaborate with Senior Leadership to streamline processes and implement innovative strategies to increase operational efficiency.
- Champion a just culture and supportive work environment to ensure ongoing positive organizational sustainability.
Operations Manager
Associated Ambulance
07.2012 - 07.2023
- Provide leadership to Supervisory and Field staff through face to face engagement, empowerment, coaching and continuous feedback.
- Collaborated with the management team to ensure organizational operational consistency involving process improvements, staff engagement, and daily organizational oversight.
- Empower employees to take ownership of their responsibilities, increasing accountability and leading to improved performance outcomes.
- Developed systems and procedures to improve operational workflows and efficiency.
- Analyzed and reported on key performance metrics to Senior Management and Alberta Health Services.
- Promoted safe work practices to maintain a healthy work environment, reduce workplace accidents, and promote a safety culture.
Paramedic Supervisor
Associated Ambulance
06.2005 - 07.2012
- Functioned in a high performing team providing medical care and transport to a diverse range of medical and trauma related incidents.
- Enhanced overall team performance through team recruitment, creation and implementation of a direct one-on-one onboarding process, supporting professional growth opportunities and continual performance feedback.
- Provide direct daily oversight for station level operations including support for meeting key performance metrics, efficient supply chain management, maintaining equipment and supplies, timely completion of assigned tasks.
- Coordination with Supervisor team and allied agencies to optimize resource utilization to ensure seamless incident management and regional area coverage.
- Facilitated continued educational opportunities for Paramedic staff, promoting a culture of continued professional development.
- Contributed to updating and streamlining company wide Policies and Procedures with focus on enhancing operational effectiveness.
- Built strong professional relationships with community stakeholders and allied agencies to promote organizational sustainability.
- Enhance an internal peer auditing system resulting in increased efficiency and professional patient care documentation.
Education
Diploma of Paramedicine - Paramedicine
University of Calgary
Calgary, Alberta06.2005
Skills
- Strategic Planning
- Employee Coaching
- Performance Management
- Team Leadership
- Risk Management
- Continuous Improvement
- Analytical Thinking
- Process Improvement
- Microsoft Office Suite (Excel focus)
Additional Information
Prior to my Emergency Medical Service career path, I gained valuable experience over 20 years within the Hospitality industry with a focus on customer service. Experience gained included positions and skills within;
- Canadian Pacific Hotels, Fairmont Hotels, Marriott Hotels, Sheraton Hotels, private restaurants and Nightclubs.
- Positions within Human Resources, Food & Beverage Roles, Supervisory & Management, Public Relations & Employee Relations.
- Areas of focus include Performance Management, Recruitment & Retention, Onboarding & Training, Supply Chain Management, Cost Control Management, Scheduling, Policy & Procedure development, Health & Wellness Program design.
Timeline
Senior Operations Manager (Interim)
Associated Ambulance
07.2023 - Current
Operations Manager
Associated Ambulance
07.2012 - 07.2023
Paramedic Supervisor
Associated Ambulance
06.2005 - 07.2012
Diploma of Paramedicine - Paramedicine
University of Calgary
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