Justin Hill
Abermain,NSW
Summary
Accomplished External Sales Representative with solid sales history and in-depth industry experience. Offers up-to-date knowledge of emerging industry developments and marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry.
Overview
11
11
years of professional experience
Work History
External Sales Representative
Ullrich Aluminium
08.2018 - Current
- Ensured sales targets are met and to uphold and develop customer relationships.
- Developed and maintained customer relationships to increase sales by 30%.
- Solved customer problems and ensured customer satisfaction.
- Exceptional product knowledge.
- Adherence to deadlines needed by customers (often takes me outside of regular working hours)
- Maintenance of customer accounts.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
CONSUMER CONNECT AGENT
SYKES
08.2016 - 08.2018
- Working with Westpac group to Ensure customer satisfaction
- Handled 70 calls per day to address customer inquiries and concerns.
- Assisted customers with cheque, term deposits, customer-initiated transfers, customer satisfaction etc
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Knowledge of banking industry
- Cheque manipulation i.e stopping cheques, fast clearances, ordering cheques
- General banking
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Manager
McDonalds Australia
06.2011 - 08.2016
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Education
Kurri Kurri High School
Kurri Kurri, NSWSkills
- Persuasive negotiator
- Lead Generation
- Revenue and profit maximization
- Sales proposal creation
Accomplishments
- 2014: Achieved certificate 2 in retail
- Customer Service: Recognised ability to communicate effectively with a range of individuals from different cultures and backgrounds.
- Problem Solving: Ability to apply a logical approach to problem solving that minimises conflict and creates positive outcomes.
- Commended capabilities in making other individuals understand reasons for proposed resolutions
- Collaborative Team Member: Ability to collaborate with team members recognised by staff-nominated employee of the month award
Referees
Chantal Nichols
Branch Manager
Ullrich Aluminium
ph: 0412 558 655
e: cnichols@ullrich.com.au
Tony Price
Fabrication Manager
Ullrich Aliminium
ph: 0401 427 738
Timeline
External Sales Representative
Ullrich Aluminium
08.2018 - Current
CONSUMER CONNECT AGENT
SYKES
08.2016 - 08.2018
Manager
McDonalds Australia
06.2011 - 08.2016
Kurri Kurri High School
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