JUSTIN HOLMAN
Warrandyte,VIC
Summary
A results-driven professional with extensive experience in customer service, store management, and operational excellence. Proven track record in leading teams, optimising processes, and delivering exceptional customer experiences across retail, technical support, and logistics sectors. Adept at fostering collaboration, managing key stakeholder relationships, and driving business growth through innovative strategies.
Overview
11
11
years of professional experience
Work History
Basketball Coach
Amelite Hoops
06.2021 - Current
- Supported the Lead Coach in implementing the smooth running of basketball drills and games
- Assisted in managing a large group of kids aged from U12 to U18, ensuring minimal downtime between drills and changeovers
- Worked with players individually to encourage further development of skills
- Monitored player progress, providing feedback and encouragement to both the Lead Coach and players
- Helped maintain a positive and safe environment where players could thrive and learn to take constructive criticism positively
- Oversaw holiday programs during school breaks, ensuring engaging and effective sessions
- Encouraged a growth mindset in players to help them on and off the court
- Reinforced the values of teamwork, sportsmanship, and discipline throughout sessions
After Sales Manager
Everun WA PTY LTD
09.2023 - 12.2024
- Addressed customer inquiries and resolved issues related to products, ensuring high levels of satisfaction
- Managed the warranty process and provided technical support for machinery operation and maintenance
- Oversaw spare parts management, including ordering and supplier coordination
- Analysed processes to enhance efficiency and ensure smooth daily operations
- Managed quality control for machines and provided detailed servicing reports to the National Director
- Conducted product presentations and managed customer feedback to support product design improvements
Store Manager
Optus Retail Store
04.2018 - 03.2021
- Led daily store operations, ensuring smooth and efficient functioning
- Supervised and trained staff to deliver excellent customer service and maximize sales
- Monitored store performance, analysed sales data, and maintained optimal stock levels
- Managed customer inquiries, complaints, and escalations to enhance customer satisfaction
- Ensured store compliance with company policies, procedures, and industry regulations
- Planned and executed local marketing initiatives to attract and retain customers
Manager
Wembley Furniture
07.2014 - 04.2018
- Processed customer orders and provided high-quality support
- Managed stock logistics, including preparing for deliveries and warehouse operations
- Supervised warehouse staff and handled customer complaints to ensure effective resolution
- Maintained extensive product knowledge for sales presentations and marketing events
- Assisted with basic website maintenance and MYOB accounting program tasks
Education
VCE -
Lilydale Adventist Academy (Now Edinburgh College)
01.2005
Skills
- Verbal and written communication
- Strategic planning
- Team bonding
- Leadership
- Sales expertise & planning
- Order management
- Technical support
- CRM software
- Customer service
- Data entry
- Analytical problem solver
- Logistics analysis
Timeline
After Sales Manager
Everun WA PTY LTD
09.2023 - 12.2024
Basketball Coach
Amelite Hoops
06.2021 - Current
Store Manager
Optus Retail Store
04.2018 - 03.2021
Manager
Wembley Furniture
07.2014 - 04.2018
VCE -
Lilydale Adventist Academy (Now Edinburgh College)