Justin Lam
Melbourne,VIC
Summary
To further develop myself ; both personally and professionally using previous experience and knowledge as a foundation to further my career.
I'm a keen and adaptive learner, with over 7 years of retail experience in addition i have been in management and leadership positions. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that need.
Overview
8
8
years of professional experience
Work History
Sales Assistant (Stock Room)
Zara
12.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Fielded customer questions to share information about products, availability, and pricing
- Gathered and prepared sales materials in preparation for sales meetings
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Pick Packer
New Aim pty ltd
10.2020 - 05.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Used RF scanners to track orders and verify accuracy
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations
- Coordinated efficient organization, palletizing and transportation of completed packages
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Pulled orders quickly to maintain demanding productivity goals
- Printed labels, packaged boxes, and loaded into outbound containers
Coles - Taylors Hill
Coles
12.2015 - 05.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members
- Encouraged service members to provide meaningful service to customers and successfully complete shifts
- Integrated service and team management strategies to boost business profits
- Orchestrated positive customer experiences by overseeing every area of produce operations
- Trained and assisted many service members regularly
- Answered customer inquiries by phone or email and responded promptly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
Education
Certificate 1 -
Tafe Remedial Massage
Footscray, Victoria01.2017
Year 12 VCE -
Lake View Senior College
Caroline Springs, VIC01.2016
Skills
- Proficient in windows and android devices
- Decision-Making
- Active Listening
- Team Management
- Task Prioritization
- Multitasking
- Analytical and Critical Thinking
- Cultural Awareness
- Calm Under Pressure
- Critical Thinking
- Organization
Accomplishments
- Trusted in leading a team when managers not present
- Fixing store and stock room arrangement by finding the most efficient solutions
- Supervised team of 5+ staff members.
- Helped achieved completion of store jobs when behind by completing task with accuracy and efficiency.
Languages
Chinese (Cantonese)
Elementary
Timeline
Sales Assistant (Stock Room)
Zara
12.2021 - Current
Pick Packer
New Aim pty ltd
10.2020 - 05.2022
Coles - Taylors Hill
Coles
12.2015 - 05.2020
Certificate 1 -
Tafe Remedial Massage
Year 12 VCE -
Lake View Senior College
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