Justin Lee
Melbourne,VIC
Summary
Results-driven Retail and Jewellery Professional specializing in fine jewellery and multi-store operations. Led teams to surpass sales targets and enhance client relationships through personalized service. Expertise in recruitment, onboarding, and staff coaching while upholding brand standards.
Overview
6
6
years of professional experience
Work History
Store Manager
Zamel's Jewellery
Melbourne, VIC
09.2024 - Current
- Lead and support retail teams to achieve and exceed sales and KPI targets, including 22% year on year sales growth.
- Oversee staffing, rostering, stock management and visual merchandising to optimise trading performance and customer experience.
- Manage day to day operations across multiple locations (Zamel's Werribee, Zamel's Highpoint and Mazzuccelli's Highpoint), ensuring consistent brand and service standards.
- Coach and develop team members through regular one on ones, floor coaching and structured training, resulting in improved staff retention.
- Build and maintain strong client relationships, driving repeat business and referrals through personalised follow-up and after-sales service.
- Collaborate with state management on reporting, forecasting and initiatives to improve store performance and profitability.
Senior Solderer and Engagement Specialist
Sarah & Sebastian
, Victoria
03.2021 - 09.2024
- Coordinated recruitment, onboarding, and training for soldering and retail teams across Victorian stores, ensuring adherence to brand and quality standards.
- Conducted interviews and trained new staff in soldering processes, product knowledge and sales techniques to maintain a high level of client experience.
- Managed appointment-based soldered experience operations, training teams on processes and scheduling to optimize booked consultations.
- Designed custom engagement and wedding rings with clients in bespoke appointments, tailoring designs to style, budget and timeline while educating clients on materials and craftsmanship.
- Provided personalised, consultative service that fostered long-term customer relationships and resulted in repeat and referral business.
- Assisted team members in developing product knowledge in building product knowledge and sales confidence.
Education
Diploma - Jewellery and Object Design
Melbourne Polytechnic
Skills
- Retail management
- Sales performance
- Staff scheduling
- Customer relationship management
- Store layout optimization
- Team leadership
- Team training
- Recruitment
- Retail operations
- Inventory control
- KPI tracking
- Problem solving
- Conflict resolution
- Custom design consultation
Timeline
Store Manager
Zamel's Jewellery
09.2024 - Current
Senior Solderer and Engagement Specialist
Sarah & Sebastian
03.2021 - 09.2024
Diploma - Jewellery and Object Design
Melbourne Polytechnic