Justin Lester
Rooty Hill,NSW
Summary
Dynamic Regional Manager with a proven track record at Fluiconnecto Ryco, enhancing team performance through strategic planning and staff development. Expert in operational management and cost reduction, driving significant sales growth and customer satisfaction. Skilled in multi-million dollar P&L management, fostering a culture of continuous improvement and strong client relationships.
Overview
18
18
years of professional experience
Work History
Regional Manager
Fluiconnecto Ryco
10.2023 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Established and maintained operational standards for Number locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Supervised various locations, enforcing high-quality standards of operation.
Managing Director
Hose And Hydraulics
11.2016 - 05.2024
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Drove company revenue growth, orchestrating effective sales and marketing strategy that targeted untapped markets.
- Achieved substantial cost reductions by renegotiating supplier contracts and optimizing supply chain logistics.
- Enhanced customer satisfaction and loyalty by developing and implementing comprehensive customer service excellence program.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
General Manager
The Hydraulic Warehouse
04.2020 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Regional Sales Manager
Parker Hannifin Corp.
05.2007 - 02.2016
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Education
Bachelor Of Business - International Business
Massy University
Wellington NZTrainer And Accessor - Teaching
Plenty Training
Brisbane, QLD09.2016
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Operational management
- Asset control
- Performance management
- Business development and planning
- Brand development
- Vendor management
- Human resources management
- Cost reduction
- Industry expertise
- Systems and software expertise
- Marketing leadership
- International relations
Timeline
Regional Manager
Fluiconnecto Ryco
10.2023 - Current
General Manager
The Hydraulic Warehouse
04.2020 - 10.2023
Managing Director
Hose And Hydraulics
11.2016 - 05.2024
Regional Sales Manager
Parker Hannifin Corp.
05.2007 - 02.2016
Bachelor Of Business - International Business
Massy University
Trainer And Accessor - Teaching
Plenty Training
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