Justin L'huillier
Mentone,Australia
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
29
29
years of professional experience
Work History
Customer Service Manager
Harvey Norman
Moorabbin, Victoria
11.2020 - Current
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Customer Service Representative
Defence Health
Melbourne, Victoria
05.2017 - 06.2020
- I developed positive relationships with customers through friendly interactions.
- It resolved customer complaints promptly and efficiently.
- I performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with demanding customers.
- Answered customer inquiries via phone, email, and chat.
Sales Representative
Robert Bosch Australia
Clayton, Victoria
02.1996 - 02.1999
- Developed and maintained relationships with key clients to ensure repeat business.
- Reviewed monthly performance against targets set by the management team.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Negotiated deals and handled complaints or objections.
Education
Diploma - Family And Community Services
Holmesglen Tafe
Moorabbin, VIC10-2016
Skills
- One Call Resolution
- Handling Escalations
- Technical Support
- Product Knowledge
- Conflict resolution techniques
- Problem-Solving
- Staff Management
- Time Management
Affiliations
- Photography
- Bush walking
- Keeping Fit
Timeline
Customer Service Manager
Harvey Norman
11.2020 - Current
Customer Service Representative
Defence Health
05.2017 - 06.2020
Sales Representative
Robert Bosch Australia
02.1996 - 02.1999
Diploma - Family And Community Services
Holmesglen Tafe
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