Justin Lhuillier
MENTONE,VIC
Summary
Dynamic Customer Service Manager with a proven track record at Harvey Norman Furniture, enhancing client satisfaction and reducing complaints through effective problem resolution. Skilled in client support and proficient in Microsoft Outlook, I foster teamwork and drive repeat business by implementing strategic solutions and maintaining high performance standards.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Customer Service Manager
Harvey Norman Furniture
11.2000 - Current
- Led customer service team to enhance client satisfaction and drive repeat business.
- Reduced customer complaints, proactively addressing issues and implementing practical solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Fostered a positive work environment that encouraged teamwork and collaboration among staff.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Warehouse Manager
Family Life
02.2018 - 10.2020
- Trained and mentored staff on safety protocols and operational best practices.
- Developed and enforced standard operating procedures for improved process consistency.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Customer Service Representative
Defence Health
05.2012 - 12.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted clients in navigating health insurance options and coverage details.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Streamlined processes for handling claims and improving efficiency in response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate
Freedom Furniture
08.2010 - 05.2012
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and efficient restocking processes.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Implemented visual merchandising standards to improve product presentation and drive sales.
- Fostered a welcoming environment, encouraging customer engagement and repeat business.
Education
Diploma - Family And Community Services
Holmesglen Institute of TAFE
Melbourne, VIC11-2017
Skills
- Client support
- Effective problem resolution
- Proficient in Microsoft Outlook
- Client-oriented
- Customer complaint resolution
- Customer satisfaction analysis
- Key performance indicators
Certification
First Aid
Timeline
Warehouse Manager
Family Life
02.2018 - 10.2020
Customer Service Representative
Defence Health
05.2012 - 12.2015
Retail Sales Associate
Freedom Furniture
08.2010 - 05.2012
Customer Service Manager
Harvey Norman Furniture
11.2000 - Current
Diploma - Family And Community Services
Holmesglen Institute of TAFE
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