Justin Lobb
Darwin,NT
Summary
Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Worker
Kmart
Darwin, Northern Territory
04.2023 - Current
- Enhanced customer service feedback scores by delivering exceptional service.
- Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
- Greeted customers, identified their needs and provided assistance with product selection.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Addressed customer questions about product features, pricing, and availability.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Built customer loyalty by engaging with and identifying product needs of customers.
Education
High School Degree -
Taminmin College
Humpty Doo, NT10-2023
Skills
- Customer service
- Relationship building
- Loss prevention
- Reliability and punctuality
- Register operation
- Store cleaning
- Cash handling accuracy
- Problem-solving
Languages
Indonesian
Native/ Bilingual
Accomplishments
- Graduated High School with an ATAR of 83.55
- Graduating with a B overall grade in subjects 'Mathematical Methods', 'Physics', and 'Chemistry'.
Certification
- NTCET (2022)
Affiliations
- Consistent gym-goer (4-6 days/week)
- Dedicated basketball player, playing relatively high basketball levels such as the 'Premier league' at 'Darwin Basketball Association'
References
References available upon request.
Timeline
Retail Worker
Kmart
04.2023 - Current
High School Degree -
Taminmin College
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