Justin Maughan
Sydney,NSW
Summary
Highly accomplished executive with 15+ years of experience driving successful digital transformation initiatives across the financial services industry. Proven experience in digital transformation across a full spectrum, from digital personal advice, digitising highly complex process, digital self-service, digital hybrid experiences and new CRM systems. Proven track record of leading cross-functional teams, developing and implementing strategic roadmaps, and delivering measurable results. Skilled in change management, data analysis, and fostering a culture of innovation. Proven track record of introducing industry first complex digital solutions. Passionate about leveraging technology to create competitive advantage and enhance customer experiences.
Overview
27
27
years of professional experience
Work History
Head of Digital Transformation and Delivery, Retirement
Aware Super
11.2022 - Current
- Led and implemented the digital advice strategy for Aware Super
- Launched hybrid advice ‘My Retirement Planner’ reaching 10% of all Aware members 45+ in first 12 months
- Initiated a new digital hybrid product implementation service leading to $60m of new FUM monthly
Head of Digital Applications and Programs
Aware Super
04.2012 - 01.2014
- Led and implemented the digital advice strategy for Aware Super
- Launched hybrid advice ‘My Retirement Planner’ reaching 10% of all Aware members 45+ in first 12 months
- Initiated a new digital hybrid product implementation service leading to $60m of new FUM monthly
Advice Business Merger Lead (Aware & VicSuper)
Aware Super (First State Super)
04.2012 - 01.2014
- Led and implemented the digital advice strategy for Aware Super
- Launched hybrid advice ‘My Retirement Planner’ reaching 10% of all Aware members 45+ in first 12 months
- Initiated a new digital hybrid product implementation service leading to $60m of new FUM monthly
Advice Business Wind Down lead (Westpac and St George financial planning business)
Westpac / BT Financial
04.2012 - 01.2014
- Led and implemented the digital advice strategy for Aware Super
- Launched hybrid advice ‘My Retirement Planner’ reaching 10% of all Aware members 45+ in first 12 months
- Initiated a new digital hybrid product implementation service leading to $60m of new FUM monthly
- The role is responsible for the design and ownership of the Advice Process supporting the Bank Financial Planning business in BT Financial Group – Westpac and St George
- Responsibilities include: Business Owner BT Adviser Services project – a new Adviser Portal for all BT Advice Channels
- Business lead on the Advice Transformation Program (ATP) – a program to implement a workflow solution to support the Advice process, provide scalability and improve Planner efficiency
- Redesign of the Ongoing Advice pricing, process and packages
- Project lead on the FOFA, Ongoing Advice stream
- Business lead / architect on the design of the FOFA and ATP second phase initiatives
Senior Manager, Digital Business Strategy and Operations
AMP Financial Services
10.2010 - 04.2012
- Leading the AMP Digital operations and marketing teams
- Responsibility for all Digital Applications including amp.com.au and My portfolio supported by an annual OPEX of $2m
- Development of the AMP digital strategy for Planners, Customers and Corporate Super business – an innovative integrated channel strategy which included online self service advice and integrated connections with Advisers (Customer Alignment Project)
- Granted $1.1m CAPEX endorsement and sponsorship from the Financial Services Leadership Team to implement the Digital Strategy
- Granted $6.1m sponsorship from the AMP Superannuation Limited Board (ASL) to implement the Customer Alignment Project
- Business Ownership of Customer Alignment Program (CAP) combined project investment $7.2m and project team of 67
- Project Governance including: regular board updates and reports on stage gates to both the ASL and AMP FS LT
- Chairing Steering Committee meetings
- Successful project delivery on time and within budget
- Project Achievements include: #1 Corp
- Super Digital offer in the Industry (Chantwest) for Member Services
- Rainmaker Excellence Award winner – best Financial Planning site - AMP.COM.AU
- Customer Education Video Series
Manager, eBusiness
AMP Financial Services, Customer Value
09.2008 - 10.2010
- The eBusiness function was a new function within a new division in AMP Financial Services business responsibilities included:
- Establishment of new technology governance framework and committee
- Responsibility for all Customer Digital Applications, supporting systems and processes
- Leading the Digital Operations and publishing team
- Development of digital prototypes including Planner Match Maker, Social Connections and Click 2 Chat
- Development of the Customer Self Service Strategy
- Granted $2m sponsorship from AMP FS LT to implement the Customer Self Service Strategy (Innovate Self Service Solution for Customers, Planners and Customer Service)
- Business Ownership and project responsibility for business case development, project establishment and benefit realisation
- Successful project delivery and benefit realisation
- Solution nominated for the Garner Award for Innovation -eService category
Manager, Practice Solutions
AMP Financial Services, Financial Planning Advice Services (FPAS)
01.2006 - 09.2008
- The role involved responsibility for all Planner and Practice Systems for AMP Financial Planning and Hillross businesses, including:
- Establishment of FPAS technology governance framework and committees
- Responsible for the AMP Financial Planning technology strategy and roadmap
- Project Lead on the Planner Portal CRM and My Portfolio Integration project
- Annual OPEX responsibility of $8.2m including governance and prioritisation of discretionary $500k for application enhancements
- Accountable for all Change Management activities for all planning applications
- Business Ownership of AMP’s CRM (Seibel) Solution and My portfolio
- Responsibility for the Business Support model for all applications
- Team Management of Application Managers (+3), UAT Team (Ranging from 5 to 17) and Test Managers
Business Implementation Manager, Adviser Technology
AMP Financial Services, Adviser Technology
01.2005 - 01.2006
- The role was responsible for the successful release and implementation of all Adviser Technology applications, responsibilities included:
- Project management, simultaneous projects
- Change management
- Project pricing and budget responsibilities
- Recruitment and hiring of project teams
- Ensuring all applications were released and adopted successfully by the user communities
- Management of the UAT Test team
Technical Services Manager
IFAC Accountants Ltd.
, Ireland
06.1998 - 10.2004
- Company Overview: Ireland
- Designing and developing technology solutions for the Accountant network which included management system including support call logging
- Managing technology projects from full project cycle
- Change management responsibilities
- Managing support applications for 150 Toshiba Laptops and 100+ workstations and servers
- Oversight of Installation and support of the networks for all 21 Local Offices
- Interviewing and hiring successful Support staff
- Manage Support staff and user training
- Helpdesk support for 300+ staff, supporting multiple applications
- Ireland
Education
Masters of Commerce and Economics -
UNSW
01.2025
ICM Diploma - Management Studies
Dublin Business School
Post Graduate Diploma - Applied Physics
N.U.I.M
Double (Hons) BSc - Mathematics & Mathematical Physics
N.U.I.M (University)
Skills
- Digital transformation
- Strategy & Execution
- Distribution
- Scalable business models
- Leadership and development
- Program Management
- Critical thinking
- Agile leadership
- Digital Sales
- Stakeholder management
- Results orientated
- Innovation
- Procurement
Timeline
Head of Digital Transformation and Delivery, Retirement
Aware Super
11.2022 - Current
Head of Digital Applications and Programs
Aware Super
04.2012 - 01.2014
Advice Business Merger Lead (Aware & VicSuper)
Aware Super (First State Super)
04.2012 - 01.2014
Advice Business Wind Down lead (Westpac and St George financial planning business)
Westpac / BT Financial
04.2012 - 01.2014
Senior Manager, Digital Business Strategy and Operations
AMP Financial Services
10.2010 - 04.2012
Manager, eBusiness
AMP Financial Services, Customer Value
09.2008 - 10.2010
Manager, Practice Solutions
AMP Financial Services, Financial Planning Advice Services (FPAS)
01.2006 - 09.2008
Business Implementation Manager, Adviser Technology
AMP Financial Services, Adviser Technology
01.2005 - 01.2006
Technical Services Manager
IFAC Accountants Ltd.
06.1998 - 10.2004
Masters of Commerce and Economics -
UNSW
ICM Diploma - Management Studies
Dublin Business School
Post Graduate Diploma - Applied Physics
N.U.I.M
Double (Hons) BSc - Mathematics & Mathematical Physics
N.U.I.M (University)
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