Justin May

Admin (4/25 - Present):

• Answering phones and providing Best Experience.
• Banking reporting, investigations, and filing reports.
• Helping the team print and put up labels, and temporary price reductions.
• Investigating price matches.
• Ordering office needs, budgeting.
• Helping with ideas and setup of 'Team Vibe' events, including lunches, BBQs, and presentations.

Front-end, Click and Collect (12/23 - 4/25):

• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated the POS system efficiently, ensuring smooth transactions.
• Trained new team members on product knowledge and store procedures.
• Picking orders accurately within the hour.
• Resolving issues with orders in a timely manner.

Key responsibilities:

• Prepared high-quality beverages and food items according to established recipes and standards.
• Taking orders and assisting customers.
• Serving ice cream and gelato in cones and cups.
• Good communication with the kitchen and all others on shift.
• Setting up tables, chairs, and bean bags in the morning, and putting them away at the end of the day.
• Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
• Dishwashing and kitchen hand – assisting with prep.

Key responsibilities:

• Supervised daily operations to ensure compliance with quality and service standards.
• Trained and mentored team members on operational procedures and customer service excellence.
• Enforcing Policies and Procedures.
• Daily cash and banking tasks.
• Performing daily food safety procedures.