Justin Menzies
Melbourne,VIC
Summary
For the past twenty years I have worked in franchise operations learning and developing core business skills to manage Area Managers and franchisee partners. I have been a franchisee myself therefore understand from both sides how to work effectively with franchisee partners to produce the best outcome. I have a hands on approach and prefer to lead by example. My key attributes are building culture within teams, providing an healthy work environment and ensuring everyone feels safe at work.
Overview
14
14
years of professional experience
Work History
Head Of Strategic Initiatives
The Cheesecake Shop
11.2022 - Current
- Manage Franchise learning & development training department.
- Manage National Wholesale customer accounts.
- Initiated strategy to drive company growth and increase market share and profitability.
- Formulated and executed strategic initiatives to improve product offerings in the wholesale sector.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Cultivated company-wide culture of innovation and collaboration.
- Monitored key business risks and established risk management procedures.
- Maintained P&L and staffing responsibilities for company stores.
- As a member of the senior management leadership team I have the responsibility to communicate business performance, forecasts and strategies to investors and shareholders.
- Manage Franchisee Compliance.
- Strategic tasks such as managing culture in the business and working on special projects.
National Field Operations Manager
The Cheesecake Shop
08.2009 - 11.2022
- Responsible for seven Area Managers around Australia.
- Conduct weekly management meetings with Area Manager team.
- Set weekly targets and times frames for jobs to be completed.
- Conduct annual job performance reviews.
- Facilitate and organise franchise meetings.
- Review and present to board new franchisee applications.
- Conduct store visits and provide feedback to franchisees on business performance.
- Conduct mediation meetings with franchisees to agree to a mutual agreement.
Skills
- Analysing Profit & Loss
- Action planning
- Executing marketing strategies
- Local marketing initiatives
- Media Relations
- Succession Planning
- Recruitment
- Managing People
- Training
- Facilitating
- Public Speaking
- Creating Culture
- Working with people
- Using Sharepoint / Outlook / Office
Accomplishments
- Created Wholesale Sales Department
- Created instore production for low volume stores
- Project managed store Fitouts.
Timeline
Head Of Strategic Initiatives
The Cheesecake Shop
11.2022 - Current
National Field Operations Manager
The Cheesecake Shop
08.2009 - 11.2022
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