Justin Mirza
Sydney,NSW
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Background includes improving performance, reducing costs and eliminating waste to maximise profitability of food service operations. Strategic planner with superior communication and problem-solving abilities. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Club Marconi
02.2020 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Planned and executed promotions and special events in close collaboration with management.
Pick Packer/ Cashier
IGA Grocery
07.2017 - 09.2019
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Crew Team Member
McDonald's Restaurant
09.2016 - 09.2017
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Health Sciences (sports And Exercise) - Health Sciences
Western Sydney University
Campbelltown, NSW06.2024
High School Diploma -
St Narsai Assyrian Christian College (SNACC)
Horsley Park, NSW11.2019
Skills
- Cost Efficiency
- Timesheet Organization
- Operational Reporting
- Food Safety and Quality
- Active Listening
- Promoting Member Specials
- Customer Service Expertise
- Conflict Mediation
- Providing Customer Support
- Food and Beverage Service
- Multitasking
- Task Delegation
- Compliance Requirements
Certification
- RSA and RCG
- Barrington's (Dealing with Aggressive customers)
- TAB Compliance Certificate
- First Aid Certificate
Timeline
Food and Beverage Supervisor
Club Marconi
02.2020 - Current
Pick Packer/ Cashier
IGA Grocery
07.2017 - 09.2019
Crew Team Member
McDonald's Restaurant
09.2016 - 09.2017
Bachelor of Health Sciences (sports And Exercise) - Health Sciences
Western Sydney University
High School Diploma -
St Narsai Assyrian Christian College (SNACC)
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