Justin Murphy
Coffs Harbour,NSW
Summary
My passion is the Hospitality industry. My career started out in food and beverage and I have worked and learnt all aspects from front office, cooking, maintenance, grounds and housekeeping.
In 2016 my parents and I purchased a 52 room motel that I have been managing to date. In 2019 we purchased our second motel and I was managing both between Coffs Harbour and Armidale.
We have now sold our Armidale motel and our Coffs Harbour motel is soon going to market for sale. I am looking to continue my line of work and offer my skills and across the board ability to be a all rounder for a company in a similar industry.
Overview
12
12
years of professional experience
Work History
General Manager/Owner
Country 2 Coast Motor Inn
07.2016 - Current
- General Manager/ Owner operator. Working in all aspects of the business from front office, kitchen, dinning room, maintenance and repairs, grounds and pool maintenance, Housekeeping and laundry.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager/ Owner
All Seasons Motel
08.2019 - 07.2022
Front Office Manager
Ayers Rock Resort
08.2014 - 05.2016
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
Assistant Housekeeping Manager
Pacific Bay Resort
02.2012 - 01.2014
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
Skills
- Loss Prevention
- Schedule Management
- Account Management
- Contract Negotiations
- Quality Management
- Business Administration
- P&L Management
- Project Management
- Business Development
- Customer Relationship Management
- Staff Supervision
- Advertising and Marketing
- Purchasing and Planning
- Risk Management
- Team Leadership
- Operations Management
- Problem Resolution
- Project Planning
- Leadership and Team Building
- Marketing
Timeline
General Manager/ Owner
All Seasons Motel
08.2019 - 07.2022
General Manager/Owner
Country 2 Coast Motor Inn
07.2016 - Current
Front Office Manager
Ayers Rock Resort
08.2014 - 05.2016
Assistant Housekeeping Manager
Pacific Bay Resort
02.2012 - 01.2014
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