Justin Norman
Sydney
Summary
A versatile and highly adaptable tradesman with a broad skill set developed through a range of hands-on roles across the waste management, transport, and trade sectors. Experienced in tiling and carpet fitting, with a strong focus on quality control, safety, and efficiency. A reliable team player with a track record of exceeding expectations in both independent and collaborative environments. Adept at problem-solving, managing time effectively, and contributing to sustainable business practices. Dedicated to continuous learning and growth in any professional setting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Truck Driver / Offsider
1800 GOT JUNK
01.2022 - Current
- Client Quoting & Job Estimation: Provided accurate and timely job quotes, ensuring clear communication of services, timelines, and costs to clients, enhancing customer satisfaction and transparency.
- Efficient Junk & Furniture Removal: Responsible for the safe loading, transportation, and disposal of various items, including furniture and electronics, following safety protocols to prevent damage or injury.
- Waste Management & Recycling: Efficiently sorted collected materials, identifying recyclable items to reduce waste and support sustainable practices, aligning with the company’s environmental goals and promoting eco-friendly initiatives.
- Administrative Support: Completed necessary paperwork and maintained organized records of job details, payments, and customer interactions for streamlined operations and accountability.
- Cold Calling & Customer Engagement: Proactively reached out to potential clients, offering service information and responding to inquiries, which supported business growth and fostered client relationships.
- Vehicle Maintenance Checks: Performed daily and weekly inspections of the vehicle to ensure it met safety standards and was in good working condition, reporting any issues for timely repair.
- Heavy Lifting & Safety Compliance: Followed proper lifting techniques and used safety gear consistently to prevent injury, both for personal safety and to meet company standards.
- Customer Service & Problem Solving: Addressed customer questions and concerns on-site, adapting to unique client needs and resolving issues efficiently to ensure a positive customer experience.
- Team Collaboration: Coordinated with team members on-site to divide tasks effectively, ensuring timely completion of jobs and a smooth workflow.
- Time Management: Prioritised multiple jobs and routes throughout the day, optimising travel time and job sequences to meet client schedules.
- Route Planning & Optimisation: Developed efficient routes for trucks to minimize travel time and fuel consumption, ensuring timely arrival at job sites and maximising daily job completion rates. Coordinated with team members to adjust routes dynamically based on changing conditions or client requests.
Courier Driver
Redback Express
02.2019 - 01.2022
- Package Delivery & Pick-Up: Safely and efficiently delivering parcels to designated locations within specified time frames. Picking up packages from clients or warehouses, ensuring all items are securely loaded and transported.
- Route Planning & Navigation: Using GPS or route planning software to determine the most efficient delivery paths. Adjusting routes to avoid traffic delays or detours.
- Customer Interaction & Service: Communicating with clients upon delivery or pick-up to ensure their needs are met and their questions answered. Addressing customer concerns or issues promptly and professionally.
- Record Keeping & Documentation: Maintaining accurate records of deliveries and pick-ups, including signatures and proof of delivery. Completing necessary paperwork or digital logs for each delivery, ensuring compliance with company procedures.
- Time Management & Prioritisation: Managing time effectively to meet delivery deadlines and ensure prompt service. Prioritising urgent deliveries and adjusting schedules accordingly.
- Handling Special Deliveries: Managing delicate, fragile or oversized packages, ensuring they are transported safely. Dealing with special delivery instructions.
Wall and Floor Tiler
Self-Employed
01.2014 - 01.2019
- Site Preparation & Clean-Up: Demolished, prepared, and thoroughly cleaned work areas to ensure optimal conditions for new installations and a polished final result.
- Technical Skills & Installation: Skilled in all aspects of wall and floor tiling, including surface preparation, waterproofing, layout planning, cutting and laying tiles, grout application, and installation of bathroom fixtures, including vanities, baths, toilets, and shower screens, ensuring a complete and professional finish.
- Client Consultation & Project Scoping: Communicated with clients to understand their desired outcomes, budget, and project details. Provided expert guidance on materials and designs to meet both aesthetic and functional requirements.
- Project Planning & Time Management: Developed detailed project plans with accurate timelines, ensuring projects were completed on schedule and to high-quality standards, contributing to customer satisfaction and repeat business.
- Quality Control & Problem Solving: Inspected completed work to ensure quality standards and resolved any unforeseen issues efficiently, maintaining a reputation for excellence and reliability.
- Collaboration with Other Trades: Coordinated with other trades and companies, such as electricians and plumbers, to ensure smooth project progression and seamless integration of all job components.
- Supply Chain & Inventory Management: Sourced and loaded necessary materials, tiles, and equipment, managing inventory efficiently to reduce costs and ensure timely project execution.
- Business Administration: Handled all aspects of business operations, including managing invoices, processing payments, and maintaining financial records for tax purposes. Regularly balanced budgets and managed cash flow to sustain business growth and profitability.
Carpet Fitting and Installation
01.2014 - 12.2014
- Material Handling: Loaded carpet rolls, underlay, and tools at the depot, ensuring all necessary materials were gathered for each job and transported safely to the worksite.
- Floor Preparation: Assessed and prepared flooring surfaces before installation, including cleaning, leveling, and priming floors to create a solid foundation for underlay and carpet.
- Underlay & Carpet Installation: Expertly installed underlay and carpet with precise measurements, cutting, and fitting techniques to deliver high-quality, seamless finishes in both residential and commercial settings.
- Documentation: Completed paperwork at the depot to track job materials and inventory, ensuring accurate records for efficient job management and accountability.
- Attention to Detail & Quality Control: Ensured each installation met company quality standards, with an emphasis on durable, professional finishes that satisfied client expectations.
- Customer Service: Communicated effectively with clients on-site, addressing questions or concerns and providing guidance on carpet care and maintenance to ensure customer satisfaction.
- Time Management: Coordinated and managed time effectively to complete installations on schedule, balancing multiple jobs and routes as required.
Store Assistant
Kmart
01.2012 - 01.2013
- Stock Management & Shelf Organisation: Efficiently stocked shelves, ensuring products were neatly displayed, organised, and easily accessible to customers, maintaining a well-presented store environment.
- Lay-by Management: Managed lay-by orders, assisting customers with placing and picking up items, ensuring accurate records and timely processing of transactions.
- Customer Service & Problem Resolution: Provided exceptional customer service, responding to inquiries and resolving issues promptly to ensure customer satisfaction and retention.
- Inventory Control: Assisted in maintaining accurate stock levels, monitoring inventory and conducting stock takes to ensure products were available and accounted for.
- Team Collaboration: Worked closely with colleagues to ensure smooth store operations, helping with tasks like stock replenishment and keeping store floor organised.
- Cash Handling & Register Operation: Processed customer purchases, managed cash transactions, and handled POS register duties efficiently and accurately.
- Stock Replenishment: Regularly restocked shelves and ensured sales floor remained organised and fully stocked throughout shifts.
- Cleaning & Maintenance: Maintained cleanliness of the store, including tidying shelves, aisles, and common areas to ensure a welcoming shopping environment.
- Returns & Exchanges: Assisted with processing returns, exchanges, and refunds in line with company policies, ensuring customer satisfaction.
Education
Certificate III - Business
Alffie
Online01-2025
Certificate III - Community Services
TAFE
Tasmania, TAS01-2013
Certificate III - Aged Care & Disability
TAFE
Tasmania, TAS01-2013
Skills
- Technical Proficiency
- Equipment Handling
- Leadership & Supervisory Skills
- Driving & Navigation
- Health & Safety Compliance
- Quality Control
- Problem-Solving & Adaptability
- Time Management & Organisation
- Customer Service
- Communication
Other Relevant Work History
Carpet Fitting and Installation
Adelaide, SA 01/2014 - 12/2014
Kmart- Store Assistant
Hobart, TAS 01/2012 - 12/2013
Certification
- HC Road Ranger License
- Forklift Certification
- White Card
- WZTM Card
- HRW License
Timeline
Truck Driver / Offsider
1800 GOT JUNK
01.2022 - Current
Courier Driver
Redback Express
02.2019 - 01.2022
Wall and Floor Tiler
Self-Employed
01.2014 - 01.2019
Carpet Fitting and Installation
01.2014 - 12.2014
Store Assistant
Kmart
01.2012 - 01.2013
Certificate III - Business
Alffie
Certificate III - Community Services
TAFE
Certificate III - Aged Care & Disability
TAFE
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