Justin Pham
Melbourne,VIC
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Skilled Assembly Line Worker highly productive working in team-based settings. Excellent listening and problem-solving abilities. Presenting more than 4 years of experience. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Waiter
Martini & Co
03.2022 - 06.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Production Line Worker
Big Crunch Sushi
12.2022 - 03.2023
- Packaged and labeled products using automated equipment.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Followed instructions to make products in line with customer specifications.
- Prioritized tasks to meet personal and team production targets.
- Assisted quality assurance by inspecting items and removing defective parts.
Fast Food Crew Member
Werribee McDonalds
12.2019 - 03.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
Education
High School Diploma -
Werribee Secondary College
Werribee, VIC11.2022
Bachelor of Business - Business Economics
Monash University
Caulfield, VICSkills
- Customer Service and Rapport
- Machinery Upkeep
- Kitchen Management
- Front of House Display Creation
- Courteous Phone Demeanour
- Food Service Operations
- Order Delivery Practices
- Handling Plates
- Food Inventories
- Food Preparation and Safety
- Effective Working Relationships
- Equipment Calibration
Timeline
Production Line Worker
Big Crunch Sushi
12.2022 - 03.2023
Waiter
Martini & Co
03.2022 - 06.2023
Fast Food Crew Member
Werribee McDonalds
12.2019 - 03.2023
High School Diploma -
Werribee Secondary College
Bachelor of Business - Business Economics
Monash University
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