Justin Pile
Bargo,NSW
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Fujifilm
03.2020 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
Fujifilm
01.2002 - 03.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Production Line Worker
Fujifilm
01.1999 - 12.2001
- Improved production line efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced downtime for machine maintenance by performing regular equipment inspections and addressing issues proactively.
- Enhanced product quality with thorough visual inspections and adherence to company standards.
- Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
Call Center Representative
Fujifilm
01.1997 - 12.1998
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Casula High School
Casula, NSW11.1996
Skills
- Schedule Coordination
- Call Center Operations
- Workflow Management
- Talent Development
- Staffing Coordination
- Technical Support
- Customer Service
- Meticulous Attention to Detail
- Problem-Solving
Timeline
Customer Service Manager
Fujifilm
03.2020 - Current
Customer Service Representative
Fujifilm
01.2002 - 03.2020
Production Line Worker
Fujifilm
01.1999 - 12.2001
Call Center Representative
Fujifilm
01.1997 - 12.1998
High School Diploma -
Casula High School
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