Justin Polgar

• Managed multiple manufacturers from Hyundai, Suzuki, Holden, MG, Isuzu, Renault, LDV, GWM, Jeep and GM special vehicles
• Managing all aspects of the business operations, reporting directly to the Managing Director Stephen Crawford.
• Applied highly effective selling skills while engaging and presenting solutions to customers.
• Up-selling products and accessories, both genuine and aftermarket to increase revenue.
• Negotiating with suppliers and maintaining professional business relationships within the dealership, including external third-party businesses.
• Data extraction to perform customer needs analysis.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Recruitment and management of all staff members.
• Keeping high levels of staff morale and productivity at peak levels.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

•Offered friendly and efficient service to customers, handled challenging situations with ease.
•Exceeded KPI's & CSI benchmarks through effective task prioritization.

•Suggested add-on services that would be helpful to customers and improve bottom line.
•Consistently meeting weekly and monthly sales targets and KPI's set by service manager.
•Communicating efficiently and effectively with all personnel and customers.
•Applied highly effective selling skills while properly engaging and presenting solutions to customers.
•Communicating repairs, warranty conditions, servicing schedules and operation of components to customers.
•Meeting and greeting customers with high level of professionalism and courtesy.
•Managing customer expectations on servicing costs, times and booking availability.

•Effectively handling customer queries both in person and over the phone.
•Developed estimates by costing materials, supplies and labor.
•Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
•Responded proactively and positively to rapid change.
•Investigated and resolved customer inquiries and complaints quickly.
•Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
•Liaising with third party suppliers and businesses.

•Consistently reached and exceeded sales targets and KPI's (Formally recognised by Honda Australia)
•Presenting and demonstrating features and benefits across new and used cars.

•Efficiently handling all customer enquiries including internet leads, walk-ins and telephone enquiries.
•Value adding sales through addition of both genuine and aftermarket accessories and extended warranties.
•Liaise with finance and insurance managers as well as aftermarket consultants to maximize income opportunities.
•Follow up clients before, during and after delivery in accordance to company policy and customer expectations
•Extensive auto industry training (Nationally accredited.
•Used consultative sales approach to understand customer needs and recommend relevant offerings.
•Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Coordinate implementation of customer service strategies Monitor a safe work place
Lead work teams
Establish business and legal requirements

Promote the business
Manage finances
Research business opportunities Undertake financial planning
Undertake business planning
Monitor and manage financial operations A ddress legal & admin requirements
Tax procedures for small business Implementing customer service strategies

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