- Acting and Theater
- Yoga
- Mindfulness Practices
- Reading
- Hiking
Justin Shallcross
Como,WA
Summary
Compassionate and dedicated Psychosocial Recovery Coach and Support Coordinator with extensive experience in supporting NDIS participants on their mental health recovery journeys. Currently engaged in a two-month secondment with Richmind WA, providing essential assistance through strong communication, interpersonal, and organisational skills. Committed to empowering individuals to foster independence, achieve personal goals, and navigate complex service systems. A background in hospitality and customer service enhances collaboration with diverse teams and stakeholders while promoting recovery, inclusion, and well-being through tailored support and a culturally sensitive approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Psychosocial Recovery Coach/ Support Coordinator
Richmind WA
10.2025 - Current
- Deliver psychosocial recovery coaching and support coordination for NDIS participants, focusing on mental health recovery and personal empowerment.
- Work collaboratively with participants, families, and allied health professionals to develop and implement individualized NDIS plans.
- Support participants to build capacity, set and achieve recovery goals, and navigate complex service systems.
- Connect individuals with community resources, mental health services, and peer support networks.
- Advocate for participant choice, rights, and culturally sensitive, person-centered approaches.
- Monitor progress, review outcomes, and adapt support strategies to promote ongoing recovery and well-being.
- Ensure compliance with NDIS quality and safeguarding standards through accurate documentation and reporting.
Support Worker
Richmind WA
02.2025 - 10.2025
- Supported individuals with daily living activities, enhancing independence and quality of life.
- Developed personalized care plans based on individual needs and preferences.
- Facilitated communication between clients, families, and healthcare professionals to ensure cohesive support.
- Trained and mentored junior support staff in best practices for client care and safety protocols.
- Monitored client progress, documenting changes in behaviour or health to adjust care strategies accordingly.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
Support Worker
Mable
12.2024 - 03.2025
- Provided in-home care to elderly and disabled individuals, assisting with daily living activities and companionship.
- Developed strong relationships with clients, prioritising their needs and well-being.
- Demonstrated excellent communication and interpersonal skills in building trust and rapport with clients.
- Assisted clients with personal care, medication reminders, light housekeeping, and meal preparation.
- Provided companionship and emotional support to clients experiencing loneliness or isolation.
- Provided compassionate support to clients, enhancing daily living activities and overall well-being.
- Assisted in medication management, ensuring adherence to prescribed schedules for optimal health outcomes.
F&B Manager/Sales/Events Management
Grand Hotel Group
09.2024 - 12.2024
- Developed & implemented all SOPs, establishing the F&B department from the ground up.
- Oversaw daily operations, ensuring high service standards and operational efficiency.
- Developed & executed sales strategies, building strong client relationships, and conducting market research.
- Coordinated & managed a variety of events, from small gatherings to large functions, ensuring seamless execution.
- Led & motivated the F&B team, providing training & support, fostering a positive work environment.
- Managed budgets, monitored expenses, and prepared financial reports.
Food and Beverage Supervisor
Marriott International
12.2019 - 08.2024
- Supervised two outlets and managed the minibar operation, including rostering, purchasing, product review, and cost analysis.
- Assisted outlet managers with staff training to ensure efficient and effective service delivery.
- Created and implemented team-building strategies to foster a positive and productive work environment.
- Oversaw opening and closing procedures, ensuring knowledge of loyalty and discount programs.
- Handled guest complaints with empathy and professionalism, adhering to hotel standards.
- Conducted pre-service briefings for staff, covering high tea services, VIP guest needs, promotions, guest feedback, and product knowledge.
Events Supervisor (Marriott task force)
Sheraton Grand-Mirage
04.2022 - 05.2022
- Successfully planned and executed events for 600 guests, including logistics, setup, and on-site management.
- Oversaw the daily operations of a restaurant, ensuring smooth breakfast service.
- Managed in-room dining operations, maintaining high standards and guest satisfaction.
Subject Matter Expert
Telstra
04.2021 - 09.2021
- Delivered elite customer support to high-profile clients, including CEOs, celebrities, and athletes, ensuring swift resolution of technical issues as a Subject Matter Expert in telecommunications.
- Coordinated the deployment of temporary mobile solutions, maintaining uninterrupted service during network outages.
- Collaborated with a 24/7 dedicated team to provide end-to-end solutions, leveraging in-depth knowledge to enhance client satisfaction and program reputation.
Food and Beverage Supervisor
Gosnells Hotel
06.2017 - 10.2019
- Established and enforced high performance and service standards to deliver a consistent and exceptional customer experience.
- Planned operational schedules to meet guest needs while optimising service and controlling costs.
- Provided in-depth training to staff on food preparation and customer service, fostering strong team performance.
- Leveraged knowledge of previous supply needs and business forecasts to optimise stock levels.
- Motivated and disciplined staff to achieve challenging goals in a fast-paced hospitality environment.
Education
Diploma of Counselling -
Trainsmart Australia
Perth, WA01.2024
Bachelor of Science - Counselling
AIPC
Perth, WA10-2027
Skills
- Trust-building in client relationships
- Communication & Interpersonal Skills: Active listening, empathy, clear communication, cultural sensitivity
- Teamwork & Collaboration: Working effectively within a team to achieve shared goals and provide comprehensive support
- Responsibility & Reliability: Demonstrating dependability, punctuality, and a strong work ethic
- Problem-Solving & Critical Thinking: Identifying and addressing client needs effectively
- Organisational Skills: Managing time effectively, prioritising tasks, and maintaining accurate records
- Resource referrals
- Self-care techniques
- Professional ethics
- Relapse prevention
Certification
- Hand-n-Hand Peer Support Facilitator Workshop certification | Jan 2025
- NDIS worker orientation module Dec 2024
- First Aid and CPR Certification| Dec 2024
- Working with Children's Check (WWCC) | Exp. Oct 2026
- National Police Check | Dec 2024
Interests
Timeline
Psychosocial Recovery Coach/ Support Coordinator
Richmind WA
10.2025 - Current
Support Worker
Richmind WA
02.2025 - 10.2025
Support Worker
Mable
12.2024 - 03.2025
F&B Manager/Sales/Events Management
Grand Hotel Group
09.2024 - 12.2024
Events Supervisor (Marriott task force)
Sheraton Grand-Mirage
04.2022 - 05.2022
Subject Matter Expert
Telstra
04.2021 - 09.2021
Food and Beverage Supervisor
Marriott International
12.2019 - 08.2024
Food and Beverage Supervisor
Gosnells Hotel
06.2017 - 10.2019
Diploma of Counselling -
Trainsmart Australia
Bachelor of Science - Counselling
AIPC