JUSTIN SHIRLEY
Summary
Seasoned project management professional with over 10 years’ experience delivering complex programs, workforce planning, and organisational transformation across dynamic, technology-driven environments. Proven expertise in leading large-scale change initiatives, conducting impact assessments, and driving organisational design. Skilled in stakeholder engagement, agile implementation, and delivering measurable benefits through streamlined processes and centralised services.
Overview
12
12
years of professional experience
Work History
Manager, Strategic Projects
Box Hill Institute (BHI)
02.2023 - 09.2024
- Development of program roadmap across 3 horizons for all divisions at BHI, including defined interdependencies, priorities and endorsed sequencing.
- Overseeing the identification of project objectives, deliverables, constraints, and assumptions in a manner that aligns to stakeholder expectations and program objectives.
- Development of detailed project plans, including timelines, WBS, milestones, resource allocation, and dependencies.
- Managing the development and maintenance of change management tools, templates, and best practices to support consistent and effective change management across BHI.
- Development and submission of complex change proposals, detailing organisational modelling, impact to processes, systems and tools, anticipated benefits and associated stakeholder engagement plan.
- Identification, allocation and management of resources within the project team (people, tools) and the utilisation of secondary resources across the People team to ensure project success.
- Identification, assessment and management of risks and issues at both program and initiative levels, with mitigation strategies.
- Define, track, and ensure the delivery of program benefits and realization strategy, ensuring alignment with business case objectives.
- Introduction and embedding of new change methodology for BHI with set stage gates and core deliverables.
- Ensure deliverables meet the agreed-upon quality standards according to change methodology and align with project objectives.
- Track progress against individual plans at the program level, reporting status to Steering Committee, CEO and Office of Tafe Coordination and Delivery (OTCD), adjusting strategies as required to keep initiatives and the wider program on track.
Workforce Transformation Partner
NBN
09.2022 - 12.2022
- Partnering with business leaders to develop business cases and cost-benefit analysis of options leveraging workforce data and insights.
- Partnering with business leaders and P&C COE in the review and development of operating model concepts and organisational design to ensure alignment with transformation objectives.
- Overseeing the end-to-end project and change management of transactional workforce change and transformation activities, including job evaluations, impact assessments, consultation processes, recruitment and redeployment activities.
- Partnering with leaders in the development and implementation of change and communication strategies and plans for specific workforce change and transformation initiatives, including transition planning and embedding of change.
- Partnering with P&C Managers, P&C Partners and other P&C CoE’s in the development and delivery of organisational effectiveness, capability and cultural change workstreams associated with workforce change or transformation initiatives.
- Contributing to and aligning with enterprise-wide workforce strategies and initiatives.
Manager, Strategic Workforce and Change
La Trobe University
02.2021 - 08.2022
- Development of an Enterprise Level Workforce Action Plan with 8 pillars addressing critical capabilities, new ways of working and key workforce risks.
- Leading comprehensive impact assessment of the Digital Transformation program at La Trobe, detailing the timing, delivery commitment, people impact and risks for 6 digital programs including student systems upgrade, enterprise service management and hybrid cloud roll out.
- Leading a team of data analysts to capture 26 proposed state scenarios into a consolidated online.
- Delivery of co-design workshops to validate critical roles, talent risks as well as prioritisation of capabilities.
- Leading the design and development of strategic workforce processes and frameworks that can be applied and adapted to all areas of La Trobe University.
- Management of key strategic workforce initiatives end to end, from scoping the desired outcomes to developing and delivering the required solution.
- Defining the enterprise workforce reporting architecture and managing the collection and analysis of data to identify people-related opportunities and challenges.
- Leading the design and delivery of the Strategic Workforce Planning survey for all Universities in Australian Higher Education Sector, identifying best practice and opportunities for improvement
- Development of comprehensive cases for change for the Academic Schools, future operating requirements, design parameters, workload management and changes to ways of working.
- Facilitation of complex change implementation for La Trobe’s Transformation program via agile methodology (12 sprints of4-5 weeks).
Senior Consultant, Simplerbank Transformation
NAB
10.2017 - 10.2019
- Operating as part of an in-house people consultancy to co-design solutions relating to the Simplerbank Transformation.
- Successful delivery of New Ways of Working program impacting1054 frontline Business Banking employees and the establishment of4 Regional Connect Centres to support more then200K customers.
- Divisional lead for Operations division, responsible for developing case for change, landing numbers, impact assessment, future organisational design, role definition, Key messages, Impact summary, risk assessment and communication & engagement plan.
- Successful implementation of large 12 month change campaign requiring3 separate go live dates, enabling training for 754 employees and transitioning another 262 employees from their redundant position.
- Introduction of a new Senior Leadership group for Business Fulfilment and 4 functional centres of expertise for2373 onshore and530 offshore employees across 28 discrete teams.
- Realignment of1174 employees in Third Party Banking into the core functions of Collections, Valuation, Servicing & Support as well as the creation of a new Transformation and Support team.
- Centralisation of12 services for the Operations division including the removal of duplication across Change, Training & Capability, Quality Assurance and Workforce Management.
People Manager - Operations & Technology
NAB
02.2017 - 10.2017
- Coaching of Senior Leadership group in the Business and Consumer Fulfilment division to maximise quality and effectiveness of People products and services in their business and optimise leadership capability.
- Collaboration with the People Division to provide business insight to influence the design, sequencing, and delivery of HR products and services.
- Analyze workforce metrics (e.g., productivity, turnover, hiring trends) develop actionable insights and guide the implementation of action plans.
- Drive and execute leadership training initiatives for over 170 leaders in Business and Consumer Operations.
- Design and implement initiatives to enhance employee engagement and align with NAB’s culture and values.
- Develop and implement strategies for talent acquisition, retention, and succession planning.
- Oversee the end-to-end performance review cycle, ensuring fairness, consistency, and alignment with organizational goals.
- Manage annual salary reviews, bonus processes, and benefits updates to maintain competitive and equitable packages.
- Coordinate and analyze employee engagement surveys, delivering actionable insights and driving improvement initiatives.
- Conduct regular talent reviews to assess employee potential and develop robust succession plans.
Senior HR Business Partner Technology&Global Mobility
Computershare
01.2013 - 01.2017
- Collaborate with senior leaders in Oceania Technology, Global Technology, and Communication Services to align HR strategies with business objectives.
- Oversee talent acquisition strategies and retention plans tailored to the unique needs of technology and communication services teams.
- Partner with business leaders to forecast workforce needs, identify skill gaps, and implement succession planning strategies.
- Lead Computershare’s global mobility program and policy compliance for Inpats and Expats, ensuring smooth transitions, visa compliance, and relocation support.
- Oversee compliance with work rights regulations across Australia, mitigating risks related to employment laws and immigration policies.
- Develop and implement engagement survey and action strategies to foster a positive work environment and align with Computershare’s culture and values.
- Drive the performance review process, supporting leaders in delivering feedback, setting objectives, and addressing underperformance.
- Analyze workforce data to identify trends and deliver insights that drive informed decision-making for HR and business leaders.
- Managed complex employee relations cases such as grievances and disputes including fair work submissions and conciliation.
Education
Professional Certificate - Data Science
IBM
01.2020
Business Statistics and Analysis
Rice University
01.2020
Certified Change Practitioner - undefined
Prosci
01.2019
Executive Data Science - undefined
University of Virginia
01.2018
Master of Human Resource Management - undefined
University of Melbourne
01.2007
Master of International Business - undefined
Monash University
01.2006
Bachelor of Arts - Philosophy & Logic
La Trobe University
01.2004
Skills
- Program and Portfolio Management
- Strategic Workforce Planning and Development
- Change Management and Agile Implementation
- Project Management and Execution
- Impact Assessment and Risk Management
- Stakeholder Engagement and Communication
- Data Analysis and Workforce Reporting
- Workshop Facilitation and Co-Design
- End-to-End Initiative and Campaign Management
- Organizational Design and Role Definition
- Process Design and Optimization
- Leadership Group Establishment and Development
- Workforce Realignment and Transition Management
- Service Centralization and Efficiency Improvement
- Benefits Realization and Quality Assurance
Affiliations
- Project Management Institute
Other
- PMP Exam scheduled for Jan2025
- ITIL v4 Foundations exam scheduled Feb2025
Timeline
Manager, Strategic Projects
Box Hill Institute (BHI)
02.2023 - 09.2024
Workforce Transformation Partner
NBN
09.2022 - 12.2022
Manager, Strategic Workforce and Change
La Trobe University
02.2021 - 08.2022
Senior Consultant, Simplerbank Transformation
NAB
10.2017 - 10.2019
People Manager - Operations & Technology
NAB
02.2017 - 10.2017
Senior HR Business Partner Technology&Global Mobility
Computershare
01.2013 - 01.2017
Business Statistics and Analysis
Rice University
Certified Change Practitioner - undefined
Prosci
Executive Data Science - undefined
University of Virginia
Master of Human Resource Management - undefined
University of Melbourne
Master of International Business - undefined
Monash University
Bachelor of Arts - Philosophy & Logic
La Trobe University
Professional Certificate - Data Science
IBM
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