JUSTIN STEVENS
Rosewood,Australia
Summary
Experienced in inventory management, warehouse operations, and logistics coordination. Leveraging organizational skills and attention to detail to maintain efficient storage systems and accurate stock records. Proven track record of ensuring safety compliance. Dedicated to supporting team collaboration and fostering a cohesive work environment.
Overview
20
20
years of professional experience
Work History
Storeman Driver
Christon Packaging
01.2025 - Current
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
Retail Manager
Falvey Hotels
01.2016 - 01.2025
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
General Manager
Central Lane Hotel
11.2015 - 01.2016
- Train new staff and evaluate their performance
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift
- Roster rotations and breaks and locate substitute employees as necessary
- Interview and hire employees
- Prepare work schedules and station arrangements and keep attendance records
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and achievement to determine areas needing cost reduction and program improvement
- Manage staff, prepare work schedules and assign specific duties
- Manage All retail operations including off site detached Bottleshop
- Stock Control
- Ordering of stock
- Processing all financials and invoicing
- Liasing with sponsors and local sporting and not for profit organisation’s
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
The Gladstone Reef Hotel
10.2014 - 11.2015
- Liaise with entertainment and marketing company to ensure successful event operation and profitability
- Liaise with entertainment and marketing company to create new concepts and promotions regularly
- Ensure promotional displays were erected and rotated regularly
- Ensure social media platforms were regularly updated and captive
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Resolve customer complaints regarding food service
- Supervise and participate in kitchen and dining area cleaning activities
- Control inventories of food, equipment, small ware, liquor and report shortages to designated personnel
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Record production, operational, and personnel data on specified forms
- Greet and seat guests, and present menus and wine lists
- Schedule parties and take reservations
- Collect money for drinks served
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Check identification of customers to verify age requirements for purchase of alcohol
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Serve snacks or food items to customers seated at the bar
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Create drink recipes
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, prepare work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
General Manager
The Emerald Hotel
10.2013 - 10.2014
- Company Overview: Emerald QLD Australia
- Liaise with entertainment and marketing company to ensure successful event operation and profitability
- Liaise with entertainment and marketing company to create new concepts and promotions regularly
- Ensure promotional displays were erected and rotated regularly
- Ensure social media platforms were regularly updated and captive
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Resolve customer complaints regarding food service
- Supervise and participate in kitchen and dining area cleaning activities
- Control inventories of food, equipment, small ware, liquor and report shortages to designated personnel
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Record production, operational, and personnel data on specified forms
- Greet and seat guests, and present menus and wine lists
- Schedule parties and take reservations
- Collect money for drinks served
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Check identification of customers to verify age requirements for purchase of alcohol
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Serve snacks or food items to customers seated at the bar
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Create drink recipes
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, prepare work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Emerald QLD Australia
Assistant Manager
The Rocky Glen Hotel
08.2012 - 10.2013
- Company Overview: Gladstone, QLD Australia
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Resolve customer complaints regarding food service
- Supervise and participate in kitchen and dining area cleaning activities
- Control inventories of food, equipment, small ware, liquor and report shortages to designated personnel
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Record production, operational, and personnel data on specified forms
- Greet and seat guests, and present menus and wine lists
- Schedule parties and take reservations
- Collect money for drinks served
- Clean glasses, utensils, and bar equipment
- Balance cash receipts
- Check identification of customers to verify age requirements for purchase of alcohol
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks
- Serve snacks or food items to customers seated at the bar
- Ask customers who become loud and obnoxious to leave, or physically remove them
- Create drink recipes
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, prepare work schedules and assigning specific duties
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
- Gladstone, QLD Australia
Duty Manager
Broadbeach Tavern
01.2012 - 08.2012
- Company Overview: Broadbeach, QLD Australia
- Train new staff and evaluate their performance
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift
- Roster rotations and breaks and locate substitute employees as necessary
- Interview and hire employees
- Prepare work schedules and station arrangements and keep attendance records
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and achievement to determine areas needing cost reduction and program improvement
- Manage staff, prepare work schedules and assign specific duties
- Broadbeach, QLD Australia
Assistant Venue Manager
Canungra Hotel
01.2008 - 12.2011
- Company Overview: Canungra, QLD Australia
- Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales, or distribution of products
- Manage staff, prepare work schedules and assign specific duties
- Determine staffing requirements and interview, hire & train new employees, or oversee those personnel processes
- Stock control of hotel, drive-thru bottle-shop and detached bottle-shop
- Day to day running and supervising of bars, bottle-shops and 220 seat Bistro
- Implement and run gaming & TAB promotions
- Ensuring a high level of customer service and cleanliness was upheld at all times
- Oversee and ensure all reservation's and request's for accommodation were met
- Liaising with local authorities
- Customer liaising and satisfaction
- Canungra, QLD Australia
Driver
Tamborine Transport
01.2005 - 06.2008
- Company Overview: CANUNGRA, QLD Australia
- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Manoeuvre trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
- Collect delivery instructions from appropriate sources, verifying instructions and routes
- Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations
- Report vehicle defects, accidents, traffic violations, or damage to the vehicles
- Secure cargo for transport, using ropes, blocks, chain, binders, or covers
- Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials
- Obtain receipts or signatures for delivered goods and collect payment for services when required
- Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid or performing minor repairs
- Check conditions of trailers after contents have been unloaded to ensure that there has been no damage
- Read bills of lading to determine assignment details
- Give directions to labourers who are packing goods and moving them onto trailers
- Wrap goods using pads, packing paper, and containers, and secure loads to trailer walls, using straps
- CANUNGRA, QLD Australia
Education
Complete Year 11 -
Lyndhurst Secondary College
Cranbourne, VICBachelor Business Management Candidate - Undergraduate degree in Bachelor Business Management
Open University
Skills
- RSA
- RSG
- RMLV
- Gaming License
- OLGR Approved Managers License
- Senior First Aid
- Customer service
- Materials handling
- Warehouse organization
- Order preparation
- Paperwork management
- Load inspection
- OSHA compliance
- Pallet jack handling
- Restocking oversight
- Stock management
- Returns processing
- Storeroom maintenance
- Inventory management
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Team motivation
- Goals and performance
- Store opening and closing
- Training and mentoring
- Employee training
- Store operations
- Supply ordering
- Staff supervision
- Sales expertise
- Staff management
- Order management
- Database management
- Accurate cash handling
- Relationship building and management
Additional Skills Certifications
- RSA
- RSG
- RMLV
- Gaming License
- OLGR Approved Managers License
- Senior First Aid
Timeline
Storeman Driver
Christon Packaging
01.2025 - Current
Retail Manager
Falvey Hotels
01.2016 - 01.2025
General Manager
Central Lane Hotel
11.2015 - 01.2016
General Manager
The Gladstone Reef Hotel
10.2014 - 11.2015
General Manager
The Emerald Hotel
10.2013 - 10.2014
Assistant Manager
The Rocky Glen Hotel
08.2012 - 10.2013
Duty Manager
Broadbeach Tavern
01.2012 - 08.2012
Assistant Venue Manager
Canungra Hotel
01.2008 - 12.2011
Driver
Tamborine Transport
01.2005 - 06.2008
Bachelor Business Management Candidate - Undergraduate degree in Bachelor Business Management
Open University
Complete Year 11 -
Lyndhurst Secondary College
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