Justin Thomas
Melbourne,VIC
Summary
Dynamic leader with a proven track record at The Hour Group Pty Ltd, excelling in strategic planning and operations management. Spearheaded initiatives that significantly enhanced revenue growth and team cohesion. Expert in CRM and adept at fostering client relationships, consistently achieving targets through innovative brand building and effective sales team training.
Overview
10
10
years of professional experience
Work History
Managing Partner
The Hour Group Pty Ltd
Melbourne, VIC
01.2021 - 05.2024
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Established and implemented business procedures and process improvements.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
Marketing Manager
The Hour Group Pty Ltd
Melbourne, VIC
01.2018 - 01.2021
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Learning and Development Manager
Samsung Electronics
Melbourne, VIC
05.2016 - 01.2018
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
Sales Manager
Telstra
Melbourne, VIC
11.2014 - 02.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
High School Diploma -
Haileybury - Keysborough
Keysborough, VICSkills
- Revenue Growth
- Strategic Planning
- Operations Management
- Financial reporting understanding
- Customer Relationship Management (CRM)
- Staff Management
- Social Media Marketing
- Relationship Building
Timeline
Managing Partner
The Hour Group Pty Ltd
01.2021 - 05.2024
Marketing Manager
The Hour Group Pty Ltd
01.2018 - 01.2021
Learning and Development Manager
Samsung Electronics
05.2016 - 01.2018
Sales Manager
Telstra
11.2014 - 02.2016
High School Diploma -
Haileybury - Keysborough