Justin Vo
Melbourne,VIC
Summary
Organized and responsible are the two key values for me. Patience, genuine and a good listener are my key values which make myself a very effective team player. Communicating with people is my passion and I'm always respect and sympathize with others. I learnt all the techniques from years of working in the customer consulting and services that serving not just the products but also leaving a good impressions. I thrive to work motivative and responsible to bring the best performance.
Overview
3
3
years of professional experience
Work History
RACV Property Claim Consultant
TSA
Burwood, VIC
07.2022 - Current
- Processed payments for approved claims within specified time frames.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Generated correspondence to customers regarding claim decisions or other pertinent information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
Westpac Mortgage Operations Consultant
Startek
Melbourne, VIC
06.2021 - 06.2022
- Provided customer service to clients by responding to inquiries, addressing concerns and resolving issues.
- Assisted in the preparation of loan applications by gathering all required documents and verifying accuracy of data entered.
- Reviewed loan files for completeness prior to submission to underwriting department.
- Advised customers on various mortgage products available from the bank.
- Assisted customers in understanding complex documentation related to mortgages.
Retail Assistant
Uniqlo
Chadstone, VIC
11.2020 - 10.2021
- Assisted customers with product selection, answered queries and provided advice.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Monitored sales floor traffic and assisted customers with their inquiries.
Education
Graduate Diploma - International Business
RMIT University
Melbourne, VIC12.2019
Skills
- Problem-Solving
- Attention to Detail
- Paperwork Processing
- Decision-Making
- Policy Analysis
- Documentation Skills
- Organizing and Prioritizing Work
- Reporting Skills
- Inbound Call Management
- Persuasive Communication
- Customer Services
- Verbal and Written Communication
- Active Listening
- Call Center Operations
- Customer Inquiries
- Resolving Issues
References
References available upon request.
Timeline
RACV Property Claim Consultant
TSA
07.2022 - Current
Westpac Mortgage Operations Consultant
Startek
06.2021 - 06.2022
Retail Assistant
Uniqlo
11.2020 - 10.2021
Graduate Diploma - International Business
RMIT University
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