Justin Wang
Nedlands,WA
Summary
Dynamic professional with a proven record of defining and designing technical requirements to drive sales goals. Adept in crafting and delivering impactful presentations, mentoring junior engineers, and providing invaluable pre-sales support. Skilled in translating business needs into effective solutions and excelling in network design and troubleshooting. Cisco-certified Expert (#22057) in Voice Technologies, Enterprise Infrastructure, and Unified Communications components.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Network & Communications Engineer
R1i Technology
Current - Current
- Configuring enterprise wired and wireless networks
Implementing security principles for enterprise networks - Overlaying network design with SD-Access and SD-WAN
- Troubleshooting and managing existing enterprise networks
- Responsible for defining and/or designing technical requirements and recommending appropriate technical solutions that support the achievement of sales goals
- Providing input for planning and preparation of system bids & proposals
- Developing, customizing, and delivering high-impact solutions or product presentations
- Travel to customer locations for meetings, solution presentations,s, etc
- Overall objective: Pre-Sales support, drive incremental sales, and meet profitability guidelines
- Participating in client calls with Account Executives
- Understand client's business objectives and technical needs
- Developing overall solutions including high-level design, statement of work, and bills of materials where required
- Network design and deployments of Campus and Data Center networks
- Knowledge of leaf-spine architectures is highly desired
- Design and Documentation of HLD, LLDs, and Change implementation plans
- Expert in Voice Technologies (VoIP, Cisco Call Manager, Unity, SIP Trunking, UCS Servers, Gateways)
- Design, Configuration, and Troubleshooting of routing protocols
- Prepares and delivers effective support by seeking thorough understanding of team, department, and organizational goals and objectives
- Support all Unified Communications components including troubleshooting, configuration, optimization, and design of multi-cluster environment.
- Designed networks and handled basic troubleshooting for internal system issues.
- Investigated faults in voice and data across local and wide area networks.
- Monitored and analyzed system performance, such as network traffic, security, and capacity.
- Oversaw decrease in average daily number of trouble tickets by 2% after expanding helpdesk support to 24/7 operations
Senior Solutions Engineer
NEC (Australia)
01.2019 - 01.2022
- Presenting solutions to clients
- Providing presales support for internal colleagues for Security solutions
- Project support to ensure that thesolution sold is effectively implemented post-Sales support to assure very high customer satisfaction and business
- Present technical whiteboard demonstrations to clients
- Create solution/design to fulfill customer requirements
- Establishing and maintaining strong relationships with key partners
- Project delivery to customers focusing on design, installation, and configuration of Cisco Unified Communications products including Unified Communications Manager, CUC, CIMP, ARC, WebEx Hybrid deployment.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Analyzed proposed technical solutions based on customer requirements.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Senior Communications Engineer
Intrado (WESTUC)
01.2017 - 01.2019
- Develops knowledge of the customer's environment to facilitate integration recommendations
- Develop and win strategic opportunities and provider sales enablement advisory with validated solutions and design build Cisco collaboration solution with partners across all the Asia Pacific, Hong Kong, Philippine, India and Singapore
- Define working solutions that can be implemented using technology by applying proven methods and methodologies, and abstract knowledge
- Write and/or review High and Low Level Design specification documentation and write or contribute to UC Solution documents
- Prepare solution presentations for internal and external customers
- Participate-in or lead analysis, pre-studies and feasibility studies of an existing or planned solution with internal and external customers
- Able to work with given restrictions and constraints in order to match customer's requirements
- Understand customer's needs and requirements and act as the customer's advocate inside Ericsson
- Provide feedback from the field regarding enhancement requests and use cases
- Installation and configuration of Cisco unified Computing System hardware virtualization platform in support of Cisco Unified Communications applications
- Provide system administration and end user training to clients.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Designed, installed and maintained organization's telephony network.
Senior Communications Engineer
VOCUS
01.2015 - 01.2017
- Work with project teams, customer and technology partners to ensure appropriate solutions are designed, developed, and delivered
- Architecting business technology solutions across Data Centre and IP Comms technologies, including compute, storage, data management, routing & switching, security, wireless and IP telephony
- Installation and configuration of Cisco unified Computing System hardware virtualization platform in support of Cisco Unified Communications applications
- Provide system administration and end user training to clients
- Technical leader project for large call center deployment of 300+ agents.
- Analyzed and interpreted complex data from multiple sources.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
Senior Communications Engineer
AMCOM
01.2013 - 01.2015
- Planned, design, installation for 150+ clients with 100-200 Cisco devices per job
- Ensured redundancy, scalability, and security on all networks
- Installation and configuration of Cisco Voice gateway as part of an IP telephony System
- Created and configured 100+ VPNs for corporate and employee use
- Installation and configuration of Cisco unified Computing System hardware virtualization platform in support of Cisco Unified Communications applications
- Provide system administration and end user training to clients
- Assist troubleshooting client UC installation and operation issues
- Technical leader project on multi-campus VOIP/HCS deployment of 15000+ endpoints.
Senior Communications Engineer
L7 Solutions
01.2010 - 01.2013
- Lever 5/6 VOICE and Network Engineer
- Implemented Cisco VOIP, CUCM11(HA), CUCME10.5, Unity Connection11, Arc Solutions, Presence11(HA), UCCX11 (HA)
- Solution development in Cisco technologies for our customers
- Responsibility for the performance, availability and security of the network (LAN, WAN, Remote Access etc)
- Configure and implement Remote Access Solution: ASA VPN, ISDN Fractional E1
- Voice and data communications technical configured QOS
- Specialized Arc Solution design and InformCast Paging system
- Install wide range of network equipment
- Keep network infrastructure up-to-date and secured
- Write and maintain network security policies and monitor compliance
- Identify and recommend needed and optimal infrastructure improvements
- Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.
Senior Network Engineer
KYTEC Solutions
01.2008 - 01.2010
- Solution development in Cisco technologies for our customers
- Responsible for designing and implementation of customers network infrastructure
- Responsibility for the performance, availability and security of the network (LAN, WAN, Remote Access etc)
- Implemented Cisco VOIP, CUCM8.0, CUCME8.0, Unity Connection8.6, Cisco Unified Messaging Gateway, Presence8.6, UCCX 8.6
- Configure and implement Remote Access Solution: VPN, ISDN dial up, Fractional E1
- Voice and data communications technical configured QOS.
Technical Solution Manager
Square18
01.2004 - 01.2008
- Work as part of a team to provide 24/7 support for our customers
- Responded to customer requests within our Service Level Agreement
- Responsibility for the performance, availability and security of the network (LAN, WAN, Remote Access etc)
- Providing first level network support to Clients
- Provide second level network support to 200+ Desktop, 100+ Server, 50+ route & switch and system integration
- Update system and network in Consulate General of Malaysia
- Including 50+ desktops/10+ laptops/10+ Printers/2 server SBS 2003/ CISCO Route 857w
- Facilitated training for technical staff and clients
- Determined requirements and proposed the purchase of new network equipment including switches, routers, servers, workstations and backup equipment.
Internet Security Consultant
Information Corporation
01.2001 - 01.2003
- Provide consulting services - Analyze, designed and developed solutions for internet security for business clients
- Managed Information Resources for a campus network of 110 local and remote users
- Set up, support and administer NT 4.0, Exchange 5.5, and Sybase SQL servers
- Responsible for the repair and maintenance of 400+ desktops and laptop computers
- Coordinated the reconfiguration of site layout to remove all points of failure
- Implemented customer support system
- Responsible for testing and installing Firewall products for secure network use
- Developed procedures for Quality Assurance testing
- Facilitated training for technical staff and clients
- Responsible for assigning and monitoring projects, troubleshooting and the coordination of projects with other departments.
Education
Master of Information System -
Curtin University
Bachelor of Commerce -
Shandong University
Skills
- Technical requirement definition and solution design
- Presentation development and public speaking
- Mentoring and team support
- Network design, including leaf-spine architectures
- High-Level Design (HLD) and Low-Level Design (LLD) creation
- Voice Technologies: VoIP, Cisco Call Manager, Unity, SIP Trunking, UCS Servers, Gateways
- Routing protocol configuration and troubleshooting
- Unified Communications component support and optimization
- Network Security
- Cisco Switch and Routing
- Network Protocols
- Network Architecture Design
- Cisco SD-A and SD-WAN
- Cisco ISE
- Cisco Firepower
Accomplishments
- Defined and recommended technical solutions to support sales objectives.
- Contributed to the preparation of persuasive system bids and proposals.
- Mentored and guided junior engineers, facilitating their professional growth.
- Delivered compelling solution presentations tailored to client needs.
- Showcased commitment by conducting on-site meetings and presentations.
- Played a vital role in boosting sales, aligning with profit targets.
- Translated intricate business requirements into well-fitting technical solutions.
- Expertise in designing comprehensive network solutions, including high-level design, statement of work, and bill of materials.
- Proficient in network design (including leaf-spine architectures), documentation, and change implementation plans.
- Skilled in various Voice Technologies such as VoIP, Cisco Call Manager, Unity, SIP Trunking, UCS Servers, and Gateways.
- Designed, configured, and resolved issues related to routing protocols.
- Provided comprehensive support for Unified Communications components within multi-cluster environments.
Training
AWS Solutions Architect Professional (SAP) in 2021 Calabrio Certified AQM/WFM in 2019 Arc Solution Certified in 2018 CISCO Certified CCIE (Collab) in 2019 CISCO Certified CCIE (Data Center) in 2014 CISCO Certified CCIE (Security) in 2012 CISCO Certified CCIE (VOICE) in 2010 CISCO Certified CCIE (RS) in 2008 CISCO Certified CCVP in 2009 CISCO Certified CCNP in 2002 CISCO Certified CCNA in 2001 Advanced Cisco Router Configuration Cisco Internetwork Design Cisco Internetwork Troubleshooting
Certification
- Cisco Enterprise Core - 2023
- AWS Solutions Architect Professional (SAP) in 2021
- CISCO Certified CCIE (Collab) in 2019
- CISCO Certified CCIE (Data Center) in 2014
- CISCO Certified CCIE (Security) in 2012
- CISCO Certified CCIE (VOICE) in 2010
- CISCO Certified CCIE (RS) in 2008
Timeline
Senior Network & Communications Engineer
R1i Technology
Current - Current
Senior Solutions Engineer
NEC (Australia)
01.2019 - 01.2022
Senior Communications Engineer
Intrado (WESTUC)
01.2017 - 01.2019
Senior Communications Engineer
VOCUS
01.2015 - 01.2017
Senior Communications Engineer
AMCOM
01.2013 - 01.2015
Senior Communications Engineer
L7 Solutions
01.2010 - 01.2013
Senior Network Engineer
KYTEC Solutions
01.2008 - 01.2010
Technical Solution Manager
Square18
01.2004 - 01.2008
Internet Security Consultant
Information Corporation
01.2001 - 01.2003
Master of Information System -
Curtin University
Bachelor of Commerce -
Shandong University
Similar Profiles
Mohd FurqanMohd Furqan
Office Assistant at Vaugh Institute of Agricultural Engineering & Technology, Sam Higginbottom University of Agriculture Technology and SciencesOffice Assistant at Vaugh Institute of Agricultural Engineering & Technology, Sam Higginbottom University of Agriculture Technology and Sciences
Alison HawkinsAlison Hawkins
Vice President of Client Services at Orion Advisor Technology (Redtail Technology)Vice President of Client Services at Orion Advisor Technology (Redtail Technology)
Manoj TanejaManoj Taneja
Lead II - Software Engineering at US Technology International Pvt.Ltd .(US Technology)Lead II - Software Engineering at US Technology International Pvt.Ltd .(US Technology)