Justin William
The Gap,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds
11.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Bachelor of Science - Mechanical Engineering
Queensland University of Technology
Brisbane, QLD02-2028
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Friendly and positive
- Reliability and trustworthiness
- Patience and calmness
Accomplishments
- Led a team of 15+ crew members during peak hours, ensuring smooth operations and high customer satisfaction. Trained and mentored 10+ new employees, improving team efficiency.
- Implemented upselling strategies during busy shifts, resulting in a 10% increase in average order value and boosting daily sales.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Efficiently managed both front-line and back-end operations during high-volume hours, ensuring timely food preparation and customer service without compromising quality.
Certification
- Certificate II/III Hospitality
- Distinction Hospitality
- First Aid Certification
- Fire Emergency Trained
- McDonald's IT course trained
Timeline
Shift Manager
McDonalds
11.2021 - Current
Bachelor of Science - Mechanical Engineering
Queensland University of Technology
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