Justin Wills
Klemzig,Australia
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Internal Sales
Richmond Rolling Solutions
03.2023 - Current
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
- Supported external sales representatives by preparing necessary documentation for presentations and proposals while maintaining a clear understanding of all relevant project details throughout each stage of the sale cycle.
- Participated in industry events, establishing a professional presence that expanded networking opportunities and generated new leads for the company.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
- Built relationships with customers and community to promote long term business growth.
Sales Supervisor
PALS Liquor
10.2022 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Store Manager
BWS
04.2019 - 10.2022
- Managed store organization, maintenance, and purchasing functions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Hired and trained new staff efficiently
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Increased average store sales by $10,000 per week by allocating correct store stock.
- Managed all emails with vendors and upper-management efficiently including attending multiple phone conferences per week.
Assistant Manager
BWS
09.2017 - 04.2019
- Assisted store manager in meeting standards for customer service and quality.
- Engaged directly with customers to offer assistance and resolve complaints.
- Answered questions about store policies and addressed customer concerns.
- Supported senior management in implementing and upholding store policies and procedures.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Sales Assistant
BWS
11.2015 - 04.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Located merchandise across various stores to address customer needs.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Increased sales by offering advice on purchases and promoting additional products.
Skills
- Sales Expertise
- High Quality Customer Service
- Coaching and Mentoring
- Excellent People Skills
- Team leadership
- Sales Forecasting
- Teamwork and collaboration
- Inventory Control Procedures
- Adaptability
- Product Promotion
- Email etiquette
- Cold calling expertise
Certification
Community Services Cert III
Responsible Persons Badge
RSA(Responsible Service Of Alcohol)
RSG(Responsible Service Of Gambling)
Working With Children Check.
Youth Sports Coaching Certification.
References
John Strusi - 36 Short Distilleries (Old BWS Area Manager)
PH: 0413353219
Chris White - PALS Liquor Manager
PH: 0417009665
Craig Whittaker - BWS Manager
PH: 0403402568
Timeline
Internal Sales
Richmond Rolling Solutions
03.2023 - Current
Sales Supervisor
PALS Liquor
10.2022 - 10.2023
Store Manager
BWS
04.2019 - 10.2022
Assistant Manager
BWS
09.2017 - 04.2019
Sales Assistant
BWS
11.2015 - 04.2019
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