Summary
Overview
Work History
Skills
Affiliations
Languages
References
Timeline
Generic

Justin Wong

CASTLE HILL,NEW SOUTH WALES

Summary

Personable and dedicated Customer Service Representative with solid experience. A team player with an upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success is a number one priority. A genuine interest in shopping and the food industry.

Overview

3
3
years of professional experience

Work History

Sales Assistant

Wamada Jewellery
Sydney, NSW
09.2023 - 01.2024
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.
  • Answered incoming telephone calls to provide store, products and services information.
  • Ensured that all promotional materials were properly displayed in their designated areas.

Restaurant Waiter

Canton Restaurant
Sydney, NSW
01.2021 - 01.2022
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Skills

  • Complex Problem-Solving
  • Time Management
  • Team Supervision
  • Excellent Communication
  • Customer Needs Assessment
  • Store Organization
  • Customer Assistance
  • Interpersonal Communication
  • Reliability
  • Team Leadership
  • Customer Service

Affiliations

.Basketball

.Boxing

.College Business Student

Languages

English
Native/ Bilingual
Chinese (Cantonese)
Professional

References

References available upon request.

Timeline

Sales Assistant

Wamada Jewellery
09.2023 - 01.2024

Restaurant Waiter

Canton Restaurant
01.2021 - 01.2022

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Justin Wong