Justin Yuen
Edmondson Park,Australia
Summary
Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Account Manager
Dye & Durham
Sydney, NSW
04.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Negotiated contracts and closed agreements to maximize profits.
- Achieved $1.8 million in contracted net revenue within 8 months, significantly enhancing business growth.
- Converted 15% of existing portfolio to long term contracts within 8 months in a highly competitive market.
- Managed over 600 accounts - ranging between SME and Enterprise
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Presented product features and advantages to potential customers during sales meetings.
- Attended trade shows and conferences as a representative of the company.
- Analyzed client data and identified opportunities for growth.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
Customer Service Officer
Hospital Contribution Fund - HCF
Sydney, NSW
01.2022 - 04.2023
- Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Surpassed sales goals through implementation of successful marketing strategies.
- Identified potential opportunities to upsell products or services to customers.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Exceeded personal sales goals for total revenues and new accounts.
Business Development Manager
Primero Industries
Sydney, NSW
07.2014 - 01.2022
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Organized meetings between senior management and prospective customers.
- Assisted in developing pricing strategies that maximized profits while meeting customer expectations.
- Monitored competitors' activities, prices, products, services., in order to stay ahead of the competition.
- My biggest achievement was leading the launch of a new product that captured 20% market share during its peak in a competitive market
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Bachelor in Business -
University of Western Sydney
01.2014
Diploma in Business -
Bedford College
01.2011
Skills
- Account planning
- Data Analysis
- Business Development
- Contract Negotiations
- Needs Assessment
- Customer Relationship Management (CRM)
- Negotiation Skills
- Client Relationship Building
- Sales Quota Achievement
- Needs assessments
- Customer Relationship Management
- Pipeline Management
- Territory Management
- Contract Negotiation
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Limited
Thai
Elementary
Timeline
Account Manager
Dye & Durham
04.2023 - Current
Customer Service Officer
Hospital Contribution Fund - HCF
01.2022 - 04.2023
Business Development Manager
Primero Industries
07.2014 - 01.2022
Bachelor in Business -
University of Western Sydney
Diploma in Business -
Bedford College
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