Justin Zegers
Brisbane,QLD
Summary
Accomplished Senior Field Service Engineer with a proven track record at Thermofisher Scientific, specializing in field service management and client relationship building. Expert in enhancing customer satisfaction through efficient troubleshooting and maintenance. Demonstrated leadership in training technicians at Fuji Xerox, ensuring high-quality customer support and project management.
Overview
2026
2026
years of professional experience
Work History
Senior Field Service Engineer
Thermofisher Scientific
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
Technical Specialist
Fuji Xerox
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
Electrician
Logo Electrical
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Radiology Field Service Engineer Qld
Bayer Australia
Sydney, NSW
02.2022 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Molecular Imaging Field Service Engineer ANZ
Bayer ANZ
02.2022 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Diagnosed equipment problems by examining faulty machinery and reviewing diagnostic data.
Education
Certificate 3 - Electrical Engineering Tradesperson
Bracken Ridge TAFE
Bracken Ridge Qld11.1992
Skills
- Field service management
- Remote support
- Client relationship building
- Customer support
Timeline
Radiology Field Service Engineer Qld
Bayer Australia
02.2022 - Current
Molecular Imaging Field Service Engineer ANZ
Bayer ANZ
02.2022 - Current
Senior Field Service Engineer
Thermofisher Scientific
Technical Specialist
Fuji Xerox
Electrician
Logo Electrical
Certificate 3 - Electrical Engineering Tradesperson
Bracken Ridge TAFE