Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justine Bacha

Summary

Experienced HR professional who is passionate about successfully supporting the people aspect of a company.


Having demonstrated a history of working in the Retail industry, I bring a strong work ethic, an ability to work well in high pressure environments and the ability to create and maintain stakeholder relationships.


Overview

10
10
years of professional experience

Work History

People Relations Advisor

JD Sports
02.2024 - 05.2024


  • Temporary support for the fixed period
  • Provided people related advice and support to managers in areas such as performance management, policies and procedures and wellbeing/mental health.
  • Supported and managed any disciplinary procedures, including assisting managers with script writing and all relevant steps.
  • First point of contact for all complaints and grievances.
  • Created and managed a wellbeing program to provide the tools and strategies to all employees in order to improve wellbeing and build positive mental health.
  • Provided advice to employees related to contracts, policies or procedures and relevant awards.
  • Created an exit interview survey and organised exit interviews with employees across specific management roles and head office.
  • Worked alongside the Head of People to assist with any health and safety initiatives or protocols, i.e managed all First Aid and Mental Health First Aid requirements, including organising relevant training and supported with maintaining policies and incident reports.
  • Managing resources to increase mental health support, including Mental Health Champions, The Resilience Project, Employee Assistance Programs. Organised mental health awareness initiatives during mental health month and R U Ok? Day.
  • Created and delivered HR training sessions to staff and managers on ER/Performance Management and other people relations topics.
  • Generated and analysed reports on areas such as exit interviews, performance management, mental health/welfare concerns to analyse trends and address potential gaps.
  • Reviewing and building employee benefits to assist with engagement.
  • Maintained all administrative requirements in relation to People Relations, including the creation and amendment of relevant policies.

People Relations Advisor

JD Sports
03.2021 - 08.2023


  • Provided people related advice and support to managers in areas such as performance management, policies and procedures and wellbeing/mental health.
  • Supported and managed any disciplinary procedures, including assisting managers with script writing and all relevant steps.
  • First point of contact for all complaints and grievances.
  • Created and managed a wellbeing program to provide the tools and strategies to all employees in order to improve wellbeing and build positive mental health.
  • Provided advice to employees related to contracts, policies or procedures and relevant awards.
  • Created an exit interview survey and organised exit interviews with employees across specific management roles and head office.
  • Worked alongside the Head of People to assist with any health and safety initiatives or protocols, i.e managed all First Aid and Mental Health First Aid requirements, including organising relevant training and supported with maintaining policies and incident reports.
  • Managing resources to increase mental health support, including Mental Health Champions, The Resilience Project, Employee Assistance Programs. Organised mental health awareness initiatives during mental health month and R U Ok? Day.
  • Created and delivered HR training sessions to staff and managers on ER/Performance Management and other people relations topics.
  • Generated and analysed reports on areas such as exit interviews, performance management, mental health/welfare concerns to analyse trends and address potential gaps.
  • Reviewing and building employee benefits to assist with engagement.
  • Maintained all administrative requirements in relation to People Relations, including the creation and amendment of relevant policies.

Human Resources Coordinator

Next Athleisure/JD Sports
07.2019 - 03.2021
  • From August 2020 - March 2021 I stepped into a HR Coordinator role for JD Sports alone.
  • Processing a high volume of new starters and variations across Glue, JD Sports and Trend Imports via Flare HR.
  • Coordinating and managing the company’s recruitment process including monitoring job requests and approvals, advertising positions, screening resumes and solely managing the ATS platform.
  • Conducting phone screens for Head Office and Retail vacancies and arranging interviews for Hiring Managers.
  • Creating job advertisements and position descriptions where required.
  • Building talent pools for future roles within the company to support with reducing time to fill.
  • Managing all company referrals.
  • Driving recruitment for peak trade, eg: Christmas Casual recruitment drives and new store openings in conjunction with the Area Managers and Store Managers.
  • Managing the company Linked In page, i.e job posts, building content and utilising the recruiter tool to build brand awareness.
  • Maintaining accurate employee records in Flare HR.
  • Providing ER advice where required to support Managers in resolving conflict and performance related queries.
  • Preparing necessary employment verification letters, jury duty letters, disciplinary letters and all other relevant HR letters.
  • Conducting employee exit interviews and compiling data.
  • Supporting the HR Manager with any HR related projects, policy and procedure reviews and updates, training and development etc.
  • Working closely with Store Managers to deliver training in order to build their knowledge on company processes such as the use of our ATS platform and Flare HR.
  • Conducting all relevant employment checks such as reference checks, police checks and vevo checks.
  • Compiling reports and all other HR administrative duties.

HR & Recruitment Assistant

Next Athleisure
02.2018 - 07.2019
  • Coordinating the onboarding, offboarding and recruitment process for the Next Athleisure Group (JD Sports, Glue Store & Trend Imports).
  • Ensuring that managers are assisted and guided through the entire recruitment process in an effective manner.
  • Monitoring and ensuring all managers adhere to the Company’s HR process including the SLA period and completion of requests such as employment changes and job requisitions.
  • Driving recruitment for peak trade and store openings, eg: Casual recruitment drives and group interviews.
  • Supporting Retail and Head Office with their recruitment including building and managing relationships with agencies.
  • Developing strategies to attract high level candidates, including researching and utilising new job boards, social media platforms, LinkedIn etc.
  • Working with Marketing, Retail and all other departments to create and build Linked In Company page and build attraction and engagement.
  • Minimising the cost of recruitment and recruitment agencies through proactive recruitment and innovative thinking.
  • Responding to general HR queries and preparing relevant letters.
  • Reporting on relevant HR data.

Team Experience (HR) Graduate

Winning Group
09.2017 - 02.2018
  • Updated HR database with new employee information and other details.
  • Handled onboarding process for newly hired employees, which included distribution of all paperwork.
  • Prepared new hire letters, employee contracts and all other relevant HR letters.
  • Maintained filing systems for confidential employee records.
  • Worked closely with hiring managers to promote an employee engagement tool.
  • Supporting stakeholders with the preparation and continuity of Performance Improvement Plans.
  • Working with the HR Manager to improve the company's EVP & benefits program.
  • Updating key HR metrics including turnover and terminations using reporting tools.
  • Working closely with the Payroll team to ensure accurate details of each employee related to onboarding.
  • Assisting the HR Manager with ER investigations.
  • Providing support to employees on various HR topics.

Recruitment Consultant

Robert Walters Sydney
10.2016 - 04.2017


  • Marketing calls and establishing new clients
  • Creating job advertisements for clients and screening applicants
  • Conducting candidate interviews
  • Assessing potential candidates and matching them to available vacancies for clients
  • Attending client meetings and building rapport
  • Arranging candidate and client interviews for existing roles
  • Providing a consultative approach to candidates and helping them prepare for interviews
  • Posting available positions through approved channels
  • Filling temporary and permanent roles for the Business Support desk
  • Establishing and managing a fast paced desk
  • Operated and maintained applicant tracking and candidate management systems.

Sales and Customer Service Consultant

Coca-Cola Amatil
09.2014 - 10.2016


  • Outbound sales
  • Upselling a wide range of Coca-Cola beverages
  • Assisting customers with order enquiries and delivery issues
  • Supporting customers or consumers with equipment and product enquirers
  • Answering general enquiries via the phone
  • Rapport building with new and existing customers and all other stakeholders
  • Communicating with business development executives and drivers to fulfil customer needs and requirements
  • Answering customers enquiries via Live Chat
  • On the job training or side by side coaching for new employees
  • Assisting the team manager with planning and coordinating team meetings
  • Meeting daily and monthly KPIS

Education

Human Resource Management

Western Sydney University

Skills

  • ER Knowledge
  • Flare HR
  • Live Hire ATS
  • Recruitment & Onboarding
  • Training & Development
  • Employee Relations
  • Complaint Handling
  • Relationship Building

Timeline

People Relations Advisor

JD Sports
02.2024 - 05.2024

People Relations Advisor

JD Sports
03.2021 - 08.2023

Human Resources Coordinator

Next Athleisure/JD Sports
07.2019 - 03.2021

HR & Recruitment Assistant

Next Athleisure
02.2018 - 07.2019

Team Experience (HR) Graduate

Winning Group
09.2017 - 02.2018

Recruitment Consultant

Robert Walters Sydney
10.2016 - 04.2017

Sales and Customer Service Consultant

Coca-Cola Amatil
09.2014 - 10.2016

Human Resource Management

Western Sydney University

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Justine Bacha