Justine Bradley
Gladstone,QLD
Summary
Self-motivated Operations Manager with strong leadership skills,successful in collaborating team,with diverse skills and experiences to achieve shared goals.
Setting clear exceptions,supporting leaders and team.
Dynamic and reliable with exceptional customer service and communication skills.
Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments.
Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
Bunnings
Gladstone, Qld
01.2022 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed teams needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained team members on application of projects, customer relations, and customer service.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
Education
High School Diploma -
Birkdale College
Auckland NZ10-1989
Skills
- Contract Management
- Program Administration
- P&L Management
- Incidents management
- Marketing
- Health and safety compliance
- Performance monitoring
- Inventory Management
- Organizational Management
- Financial Management
- Cost reduction and containment
- Operations Management
Affiliations
- In my spare time I enjoy showing my dogs
- Travelling
- Spending time with family and friens
Certification
- Full drivers license
- First aid
- CPR
- Fire warden
- Train the trainer
Languages
English
Professional
References
References available upon request.
Timeline
Operations Manager
Bunnings
01.2022 - Current
High School Diploma -
Birkdale College
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