Justine Bremner

• Ensure patient Medicare, concessions and other demographics are accurate and up to date.
• Follow and practice the policies and procedures set forth by management.
• Support office staff in learning operational procedures and helping them rectify errors promptly, appropriately and confidently.
• Managed multi-line phone system and pleasantly greeted patients.
• Handling patient / doctor enquiries, following up and completing enquiries in a timely manner, Typically within 24 to 48 hours.
• Partaking in any learning opportunities that have risen and applied what I have learnt to my daily duties.
• Performed routine daily administrative tasks such as answering phone, scheduling appointments, filing, scanning, labelling, copying and faxing patient medical records.
• Adequate processing of daily Medicare batching across multiple practices
• Effective communication and intuitive handling of Medicare exceptions and errors.
• Excellent understanding of the MBS billing rules and the knowledge needed to solve billing issues when they arise and the ability to learn and adapt when those billing policies change.
• Calmly communicate errors and provide learning materials for staff to learn from any errors made.
• Provided patient information on health assessments and encouraged many over 75 year olds to partake in this years health assessment.
• Actively partake in staff meetings and eagerly help to solve any issues with day to day tasks.
• Organising social events and other fun things like a book swap in the staff room.

• Adhering to strict guidelines to protect patient privacy.
• Following accreditation practice policy and procedures.
• Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
• Check patients demographics to keep information current, complete necessary medical forms and documentation.
• Manage multi-line phone system.
• Keep waiting room neat and organised by stacking magazines, removing trash, and cleaning glass.
• Support multidisciplinary staff with operational requirements with administrative tasks such as managing and scheduling appointments for providers based on optimal patient loads and clinician availability.
• Notify management of incidents and potential incidents relating to patients and staff in a timely manner.
• Manage prescription requests and queries in compliance with practice protocol - for Gps, RACF, Pharmacies and patients.
• Perform various administrative tasks by filing, copying and faxing documents, receiving and routing laboratory results, specialist letters and other correspondence to correct clinical staff members.
• Answer phone calls and messages for 20 multidisciplinary staff members, scheduling appointments, handling inquiries, transcribing and relaying messages to appropriate staff, in a timely manner.
• Invoice patients accurately in line with practice guidelines and assisting in obtaining payments for overdue accounts.
• Placing supply orders, managed inventory and storage area, assisting nurses with restocking of clinical spaces, linen management and end of cycle sterilisation processes.
• Train and supervise new employees in practice policy and procedures.
• Infection control in line with government and accreditation Processes.

Junior Medical Receptionist within 6 staff practice, my role and responsibilities fell in-line with the same standard of practice of WtMed the Doctors on Erin Street.

It was here that I lay the foundation to grow into the role now performed in my day to day duties at WtMed.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed strategy to increase sales and drive profits.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Evaluated employee performance and conveyed constructive feedback to improve skills.