Justine Brown
Roseville Chase,NSW
Summary
A dedicated and proactive administrative professional with a demonstrated history of excellence in client-centric roles. Skilled in administration, customer service, operations management, and team leadership. A strong emphasis on effective communication and relationship-building. Offers a solid dedication to the profession, with decision making abilities and problem-solving skills reinforced by a commitment to continuous improvement. Recognized for consistently achieving business targets and objectives and working collaboratively with teams. Ready to leverage administrative expertise and inherent strengths to contribute to the growth and sustainability of a well-respected company.
Overview
23
23
years of professional experience
Work History
Practice Manager and Receptionist
Lotus Dental & Holistic Health
Neutral Bay, NSW
08.2020 - Current
- Act as the primary point of contact for patients, addressing inquiries and concerns promptly, and courteously.
- Ensure that excellent customer service standards are maintained throughout all interactions.
- Handle general office tasks efficiently, including filing, organizing records, and managing correspondence.
- Schedule appointments for a team of dentists and a naturopath, managing the appointment calendar effectively.
- Coordinate patient recalls to ensure timely follow-ups, and continuity of care.
- Perform banking activities, and manage accounts receivable and payable.
- Conduct end-of-month reconciliations, and oversee staff payroll and superannuation contributions.
- Supervise a team of 9 to 11 staff members, including roster management and performance evaluations.
- Lead recruitment efforts for new staff members, ensuring a smooth onboarding process.
- Manage stock levels within budget constraints, liaising with sales representatives for optimal inventory management.
- Negotiate pricing contracts with dental companies to maximize cost-effectiveness.
- Develop and implement standard operating procedures and training manuals for front desk staff, dental nursing, and sterilization procedures.
- Perform minor repairs on dental equipment to ensure continuous operation.
- Schedule preventive maintenance, and coordinate major repairs as needed.
- Explained policies, procedures and services to patients.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Practice Manager & Receptionist
Simply Smiles Orthodontics - Singapore
04.2017 - 12.2019
- Greeted patients and visitors warmly, directing them to the appropriate areas.
- Managed incoming calls, addressing inquiries, and scheduling appointments efficiently.
- Scheduled appointments ensuring optimal utilization of clinic time.
- Handled appointment confirmations and rescheduling as needed.
- Provided excellent customer service, addressing patient queries and concerns with professionalism and empathy.
- Assisted with general office tasks, such as filing, data entry, and maintaining patient records.
- Processed payments for services rendered, accurately recording transactions, and issuing receipts.
- Assisted with stock control and ordering of supplies, ensuring adequate inventory levels for smooth clinic operations.
- Liaised with dental suppliers and vendors to coordinate deliveries and resolve any supply-related issues.
- Ensured the cleanliness and tidiness of the reception area, maintaining a welcoming environment for patients and visitors.
- Managed emergency situations calmly and efficiently, following established protocols and procedures.
- Worked collaboratively with other staff members to ensure seamless patient care and clinic operations.
Consultant and Immigration Officer
Orientations Inc. - Singapore
10.2001 - 04.2003
- Initially hired to assist immigration services with their large volume of applications for permanent residency, duties included liasing with clients, ensuring the applications had been completed correctly and collecting all the required documentation ready for submission.
- In addition to this, I was asked to conduct various programs offered by Orientations. One being an introduction to Singapore. This program helped the expatriate and their spouse to familiarize themselves in this new environment. My services provided planning for establishment of banking arrangements, options for schooling and housing and related services.
- In my time I became dedicated to a premium international banking client with large numbers of expatriation requirements focusing over the property management services of the business. I ended my career with Orientations to pursue a family.
Education
Key Proficiencies -
Education Profile
Skills
- Administrative Proficiency
- Customer Service Excellence
- Financial Management
- Communication Skills
- Problem-Solving Aptitude
- Team Collaboration
- Practice management
- Schedule management
- Resource management
References
- Helen MacKay, Practice Manager, 0402 327 570
- Sheila O'Reilly, Woolworths Group, 0400 457 915
Attributes
- Always Professionally Presented
- Quick to pick up and retain new skills
- Excellent work ethic; motivated, reliable, hardworking
- Excellent multi-tasking and time management skills
- Innovative, creative and analytical
- Strong interpersonal, communication and presentation skills
- Highly adept at establishing positive rapport with people from all walks of life
- Strong decision making and problem-solving skills
- Meticulous attention to detail
- Ability to work autonomously or as part of a team
- Dedicated to continuous learning and development
Affiliations
- Enjoy family time and social outings with friends.
- Also have a keen interest in competitive sports which include; running, cycling, touch football and skiing.
- Passionate in learning and business
- Love to follow trends and fashion
Timeline
Practice Manager and Receptionist
Lotus Dental & Holistic Health
08.2020 - Current
Practice Manager & Receptionist
Simply Smiles Orthodontics - Singapore
04.2017 - 12.2019
Consultant and Immigration Officer
Orientations Inc. - Singapore
10.2001 - 04.2003
Key Proficiencies -
Education Profile
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