Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
References
Timeline
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Justine Cowie

Bronte,NSW

Summary

Detail-oriented and highly motivated law graduate with strong experience in client service, administrative management, and leadership. Adept at problem-solving, record-keeping, and fostering positive relationships. Multilingual with a keen ability to manage high-pressure environments efficiently.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Receptionist

Watsons Bay Boutique Hotel
Watsons Bay, NSW
10.2024 - Current
  • Computed bills, collected payments and made change for guests.
  • Greeted guests upon arrival, answered inquiries and provided information about hotel services.
  • Conducted daily audits of cash drawers ensuring accuracy of funds on hand and reconciling discrepancies if any found.
  • Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
  • Checked in guests using established procedures, verified guest identification and credit card information.
  • Managed the switchboard, transferring calls and taking messages as required.
  • Maintained accurate records of occupied rooms, reservations and cancellations.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Balanced end of day accounts receivable totals against system generated reports for accuracy.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Verified customer credit to establish payment method for accommodations.
  • Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Arranged tours, taxis or restaurant reservations for customers.

Supervisor

Don Pedros
Bondi Beach
06.2024 - 10.2025
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Developed strategies to improve team performance and productivity.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.

Lead Supervisor

Starbucks
Dalkeith, Midlothian
10.2020 - Current
  • Prepare timely and accurate financial reporting and analysis.
  • Thrive in a fast-paced environment with energy and enthusiasm.
  • Plan and execute new strategies to increase sales.
  • Engage with customers to better understand their needs and deliver excellent service.
  • Plan rotas to maintain high service levels while minimizing payroll costs.
  • Meet budget targets through responsible planning and resource allocation.
  • Investigate issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
  • Perform keyholding responsibilities to guarantee the timely opening and closing of the store.
  • Strategically plan shift schedules, process holiday requests and grant leaves to optimise labour costs and productivity.
  • Train staff in till management practices, including reviewing and reconciling daily transactions.
  • Display proactive problem-solving and query-resolution skills to provide superior customer service.
  • Optimise team training and staff development.
  • Drive company growth with a proactive mindset and results-oriented plans for business operations.
  • Provide one-on-one coaching to improve the productivity and skills of employees.
  • Monitor compliance with workplace policies and safety objectives.
  • Equip staff with knowledge and skills to reach company targets, coaching and mentoring new joiners, and underperforming employees in best operational practices.

Sales Assistant

M&Co
Haddington, East Lothian
07.2018 - 05.2019
  • Cultivated excellent customer relationships by providing helpful, friendly, and attentive service.
  • Addressed and resolved complex customer complaints in a calm, efficient, and friendly manner.
  • Received, processed, and organized deliveries within tight deadlines.
  • Managed transactions with high accuracy to achieve smooth till reconciliations.
  • Assisted in annual stocktaking through counting, record-keeping, and documenting.

Education

Upper Second Class Honours - LLB (Hons) Bachelor of Laws

Glasgow Caledonian University
Glasgow

Knox Academy
East Lothian

Skills

  • Administrative and records management
  • Legal research and analysis
  • Client relationship management
  • Attention to detail and problem-solving
  • Leadership and team management
  • Multilingual proficiency

Certification

  • First Aid Training
  • Driving license
  • Responsible Service of Alcohol Certificate

Accomplishments

  • As the lead supervisor, it is my responsibility to serve as the store manager from time to time. During one of these instances, the store achieved a district record in sales.
  • I was recognised as Partner of the Quarter by my colleagues for my teamwork, character, and contribution to the store's financial growth.

Affiliations

  • Piano Grade 5: Distinction
  • Young Enterprise Award: 1st Place
  • Responsible Service of Alcohol Certificate
  • Legal advisor in the university's law clinic

Languages

English
Native/ Bilingual
German
Native/ Bilingual

References

References available upon request.

Timeline

Hotel Front Desk Receptionist

Watsons Bay Boutique Hotel
10.2024 - Current

Supervisor

Don Pedros
06.2024 - 10.2025

Lead Supervisor

Starbucks
10.2020 - Current

Sales Assistant

M&Co
07.2018 - 05.2019

Upper Second Class Honours - LLB (Hons) Bachelor of Laws

Glasgow Caledonian University

Knox Academy

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Justine Cowie