Justine Faustino
Geelong,VIC
Summary
Dynamic barista with exceptional customer service skills honed at The Wheel Cafe Geelong. Expert in beverage preparation and cash handling, I fostered a welcoming atmosphere while efficiently managing high-volume periods. Recognized for problem-solving abilities and attention to detail, I trained new employees to uphold service excellence and food safety standards.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
1
1
year of professional experience
Work History
Barista
The Wheel Cafe Geelong
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Education
Science Technology Engineering And Mathematics - Engineering
Malayan Colleges Mindanao
Davao Philippines 12.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Exceptional customer service
- Decision-making
- Safe food handling
- Beverage preparation
- POS systems
- Food preparation
- FLUENT IN LANGUAGE
Timeline
Barista
The Wheel Cafe Geelong
10.2024 - Current
Science Technology Engineering And Mathematics - Engineering
Malayan Colleges Mindanao