Justine Grousset
Melbourne,VIC
Summary
I've always been a Gastronomy enthusiast, so i started working in restaurants when i was a student and never stopped since. I had the chance to work in very different structures such as fine dining restaurants ,hostel bars,camping restaurants,cafés and more ,which gave me the capacity to adapt a lot and learn from everyone i worked with. I am a very positive worker and have natural social skills, i ll be happy to join your team!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Vid Faxa
04.2024 - 10.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Waitress & Barmaid
La Vetta
04.2023 - 10.2023
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Displayed thorough knowledge of drink recipes, efficiently preparing cocktails and mixed drinks for patrons.
- Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
- Received over 200 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Waitress & Barmaid
HI Hostel La Clusaz
11.2022 - 04.2023
- Barmaid, serving customers
- Opening and closing the bar alone
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Participated in staff meetings to discuss strategies for improving overall bar performance and addressing any operational challenges.
Waitress & Barmaid
Við Faxa restaurant
06.2022 - 09.2022
- Welcoming guests in the camping area, do the check-in and out
- Occasionally cleaning the rooms in the guests house
- Opening and closing the restaurant
- Kitchen and table service
- Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
Bakery Cashier
Paul
05.2020 - 11.2020
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted in inventory management by conducting regular stock checks and updating records accordingly.
Waitress
la Creperie
04.2019 - 04.2020
- Opening of the restaurant, cleaning tasks, waitressing for the lunch and diner
- Bartending
- Cash management
- Managing a service of 50 customers alone, including bartending
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Dinette restaurant
07.2018 - 02.2019
- Welcoming guests
- Cleaning tasks
- Learning of specials coffee making skills -barista
Waitress
Wok to walk
01.2017 - 07.2018
- Working with an English speaking staff and mainly English speaking customers
- Helping in the kitchen
- Opening and closing of the restaurant, welcoming guests, cash management,..
Education
Bachelor in French Literature - Spécialisée in English Translation
Université De Nantes
06-2020
Skills
- Strong multitasking
- Customer engagement
- Team collaboration
- Order taking
- Attention to detail
- Passion for customer satisfaction
Languages
English
Full Professional
French
Native or Bilingual
Certification
RSA
Timeline
Restaurant Manager
Vid Faxa
04.2024 - 10.2024
Waitress & Barmaid
La Vetta
04.2023 - 10.2023
Waitress & Barmaid
HI Hostel La Clusaz
11.2022 - 04.2023
Waitress & Barmaid
Við Faxa restaurant
06.2022 - 09.2022
Bakery Cashier
Paul
05.2020 - 11.2020
Waitress
la Creperie
04.2019 - 04.2020
Waitress
Dinette restaurant
07.2018 - 02.2019
Waitress
Wok to walk
01.2017 - 07.2018
Bachelor in French Literature - Spécialisée in English Translation
Université De Nantes
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