Justine McCarthy
DEVONPORT,TAS
Summary
Excellent customer relations Handling enquires and complaints Proven ability to serve, assist and establish a positive rapport Communication skills Ability to liaise effectively with fellow workers Public relations skills Computer literate Microsoft Office MYOB SAP Customised programs Administration and clerical experience Reception Contract agreements Client correspondence Reporting Dictation Excellent organisation and time management skills Diary management Event management Sales management experience Forecasting Client management Staff management and recruitment Workflow allocation Account management Debtor / Creditor control General Ledger Payroll Occupational Health & Safety Contractor management Incident reporting/monitoring Risk assessments Auditing Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Devonport Branch Manager
Nutrien Water
Devonport
01.2019 - 09.2024
- I was initially employed to work in an administration position at the Devonport branch
- Within a period of twelve months I had reduced the work in progress (WIP) from jobs exceeding eighteen months old to current
- On multiple occasions I had invoiced @ 100% a feat that had never been accomplished in the business
- The profit margin for the branch also increased by 18% GM
- Due to monitoring the profit margin on closed jobs I identified a glitch in the system where parts and labour were able to be allocated to a job once it had been fully invoiced and classed as complete
- This was rectified by I.T
- Potentially saving a loss of profit nationwide
- I was promoted to Branch Manager where I continued to implement procedures within the business to improve productivity and reduce working capital for the branch
- A profit was recorded for the past two financial years resulting in all staff members receiving an annual bonus
- My position was made redundant due to statewide branch closures in September.
Personal Assistant
Friend & Edwards Lawyers
11.2017 - 09.2018
- I was approached by the Practice Manager to come on board as their Family and Criminal Lawyer’s Personal Assistant
- This was enticing as it was a complete change from anything I had previously done
- I thoroughly enjoyed the change but found it emotionally challenging as I dealt with people at their lowest eb on a daily basis.
Service Coordinator
Xylem Water Solutions
01.2013 - 01.2017
- I commenced employment on a casual basis which increased to full time hours after two years as the business developed
- During my time at Xylem I introduced service reporting to customers and implemented maintenance schedules
- The external audit that was conducted resulted in the lowest score to have been achieved by any branch Nationwide
- I attribute this to the OH&S and EHS systems that I had put in place
- I was solely responsible for ensuring all the branch administration and reporting deadlines were met as this was an autonomous position.
Overnight Freight Administrator
De Bruyns Transport
01.2012 - 01.2013
- I was employed to predominately look after the Linfox Account and coordinate the local deliveries
- The Linfox account relied on POD’s for payment some of them dated back two years
- I successfully tracked down the required paperwork and brought the account in to line within nine months
- I was also the first point of contact for local deliveries where I set up a system to monitor where drivers were which was easily accessible to all staff
- This increased pick up efficiency and eliminated multiple drivers being in the same area
- This position was made redundant with Linfox being taken over by Toll.
Client Services Manager
Shadforth Financial Group
01.2008 - 01.2011
Education
Skills
- Customer Relationships
- Contract agreements
- Operational Reports
- Branch Operations Management
- Staff management and recruitment
- Account management
- Occupational Health & Safety
- Contractor management
- Incident reporting/monitoring
- Risk assessments
Certification
- Car
- LF Forklift
Personalprofessionalskills
- Excellent customer relations
- Handling enquires and complaints
- Proven ability to serve, assist and establish a positive rapport
- Communication skills
- Ability to liaise effectively with fellow workers
- Public relations skills
- Computer literate
- Microsoft Office
- MYOB
- SAP
- Customised programs
- Administration and clerical experience
- Reception
- Contract agreements
- Client correspondence
- Reporting
- Dictation
- Excellent organisation and time management skills
- Diary management
- Event management
- Sales management experience
- Forecasting
- Client management
- Staff management and recruitment
- Workflow allocation
- Account management
- Debtor / Creditor control
- General Ledger
- Payroll
- Occupational Health & Safety
- Contractor management
- Incident reporting/monitoring
- Risk assessments
- Auditing
References
- Wayne Symes, SE General Manager (fmr), Nutrien Water, 0418 933 962
- Matthew McConnell, Devonport Manager (fmr), Shadforth Financial Group, 0408 400 574
Timeline
Devonport Branch Manager
Nutrien Water
01.2019 - 09.2024
Personal Assistant
Friend & Edwards Lawyers
11.2017 - 09.2018
Service Coordinator
Xylem Water Solutions
01.2013 - 01.2017
Overnight Freight Administrator
De Bruyns Transport
01.2012 - 01.2013
Client Services Manager
Shadforth Financial Group
01.2008 - 01.2011
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