Justine McCauley
Dakabin,QLD
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my strong organizational skills and empathy at Office HQ and Panting Poodles Dog Grooming. Achieved a notable increase in client satisfaction and retention through expert problem-solving and efficient call routing. My blend of time management expertise and customer service orientation drives consistent positive outcomes.
Experienced with managing high call volumes and ensuring efficient communication. Utilizes strong organizational skills to maintain accurate schedules and documentation. Knowledge of customer service best practices, resulting in positive client interactions.
Qualified with comprehensive background in dog grooming. Demonstrated expertise in creating safe and comfortable environments for pets, resulting in high client satisfaction. Displayed proficiency in breed-specific grooming techniques and exceptional attention to pet health and hygiene.
Compassionate with extensive experience in all aspects of grooming of dogs. Strong abilities and particular talent in calming difficultdog's and understanding dog body language. Consistently deliver quality service and high level of excellence in animal care.
Diligent in communication with extensive background as Virtual Receptionist. Successfully managed high call volumes and provided top-tier customer service, enhancing client satisfaction. Demonstrated proficiency in multitasking and maintaining organized schedules, ensuring seamless operations. Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.
Overview
2025
2025
years of professional experience
Work History
Virtual Receptionist
Office HQ
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Increased productivity with thorough knowledge of company services, products, and personnel roles to effectively address caller inquiries.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
- Served as an integral part of the virtual reception team through consistent reliability and punctuality during scheduled shifts.
- Resolved customer issues quickly with timely communication between relevant parties while maintaining a professional demeanor at all times.
- Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.
Dog Groomer
Panting Poodles Dog Grooming
09.2017 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Assisted with development of animal behavior modification plans.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Dog Grooming
Asian Styling Seminar
- Professional Development Studies: Dog Grooming
Dog Grooming
07-2016
Asian inspired Seminar
- Professional Development Studies: Dog Grooming
Dog Grooming
06-2016
- Professional Development Studies: Dog Grooming
No Degree - Dog Grooming
04-2016
Workshop and seminar Asian Style Dog Grooming
Yury Tseytlin
- Professional Development Studies: Dog Grooming
Skills
- Strong organizational skills
- Empathy and patience
- Time management expertise
- Customer Service-oriented
- Problem-solving capacity
- Call routing
- Customer service
Timeline
Dog Groomer - Panting Poodles Dog Grooming
09.2017 - Current
Virtual Receptionist - Office HQ
Ryo Kikuchi - , Dog Grooming
Canine Pet Stylist Sue Wright - , Dog Grooming
Think Outside The Dog - , Dog Grooming
Buddy The Silver Poodle - No Degree, Dog Grooming
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