Justine McGee

- Successfully established and managed a vibrant espresso bar and custom cake shop.

- Developed and executed diverse pastry, dessert, and custom cake menus, ensuring high-quality products.

- Managed staff, schedules, and daily operations to maintain excellent customer service.

- Demonstrated proficiency in budgeting and financial management to optimize business operations.

- Cultivated strong customer relationships and ensured exceptional service standards.

- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Monitored customer feedback to improve barista performance and customer service.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created new training guidelines, and provided staff orientation and training.

• Managed day-to-day business operations.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
• Created new dessert items for seasonal and special events.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production areas.

• Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
• Created new dessert items for seasonal and special events.
• Scaled out and mixed ingredients according to recipes and procedures.
• Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.