Justine McLaughlin

Key Responsibilities:

• Coordinate daily administrative tasks, including diary management, meeting facilitation, and correspondence handling.
• Provide administrative support to the Board, CEO, management, and over 200 members.
• Oversee all office communications, liaising with members, external partners, and service providers.
• Manage the CRM database, ensuring accurate record creation and maintenance.
• Support project administration, including document organization and tender compilation.
• Plan and manage up to 30 workshops, training sessions, and events a year.
• Collaborate with the Management Board and CEO to identify operational improvements and enhance efficiency.
• Prepare meeting agendas and minutes for the monthly meetings.
• Conduct HR functions, including recruitment, interview scheduling, onboarding, contract management, and staff oversight.
• Handle end-to-end bookkeeping: invoicing, accounts payable/receivable, payroll, budget, and cash flow management.
• Prepare statutory reports (BAS, PAYG, superannuation, work cover) and annual reports, including data analysis.
• Oversee office inventory management, including ordering, requisitions, and receiving shipments.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Coordination of day-to-day administration duties and provided support to Managers
• Liaising with up to 200 students, Host Families, schools, and external affiliates
• Planned and managed monthly workshops, training, and events
• Managed the database, creating and maintaining the student and host family records
• Creating monthly reports on performance of volunteer staff and managing Host Families
• Collaborating closely with the teams to identify areas for improvement and review operational efficiencies

• Preparation of up to 200 Tax Returns for clients
• Assisting Senior Accountants with Bookkeeping duties
• Accounts administration and Corporate Secretarial duties.

• End to end bookkeeping; invoicing, AP, AR, payroll, budget, cash flow management
• Statutory reporting; BAS, PAYG, superannuation, work cover, PRT
• Office Administration, expenses & insurance
• Preparation of employment contracts and employment letters
• Administration of the end-to-end employment cycle, including the preparation of job advertisements, posting on job boards, pre-employment screening and scheduling of interviews
• Answering enquiries from internal staff and external candidates.