Justine Nowitz
Sydney,NSW
Summary
Experienced Salesforce professional and strong leader dedicated to fostering partnerships and nurturing new talent within the organisation. Demonstrated expertise in engaging with partners and customers, conducting comprehensive reporting and data analysis, designing and customizing Salesforce solutions, and managing sales operations. Possessing a solid technical understanding of Salesforce products, coupled with strong business acumen, well-equipped to drive success and deliver impactful results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director, Partner Account Management
Salesforce
10.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Senior Manager, Partner Account Management
Salesforce
09.2021 - 10.2023
- Led teams across ANZ, ASEAN and India to manage and grow new and emerging partner relationships
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Created a graduate program for new entrants to Salesforce
Senior Manager, APAC Partner Strategy & Operations
Salesforce
08.2021 - 09.2021
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful partner outcomes by identifying and addressing their unique needs and goals.
- Monitored partner performance and provided feedback on areas of improvement.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
Manager, APAC Partner Strategy & Operations
Salesforce
05.2019 - 08.2021
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored partner performance and provided feedback on areas of improvement.
Partnerships Manager
Sqware Peg
10.2017 - 04.2018
- Responsible for developing, nurturing and growing Sqware Peg’s relationships with strategic partners including Salesforce and AppExchange vendors
- Responsibilities include identifying and managing target partners, optimizing the network of channel partners, working closely with key contacts at Salesforce, leading the development of business plans, facilitating joint education, analyzing market trends, contributing to the development of targeted productization, delivering a strong partner value proposition, and contributing to partner marketing plans and events
- Key achievements include driving a license resell/referral pipeline increase of $350,000, and identifying and onboarding five new strategic partners
- Honors and awards include Runner Up Employee of the Year in July 2017 and Sqware Peg Values Award for Growth Mindset in December 2016.
Salesforce Functional Consultant
Sqware Peg
02.2016 - 10.2017
- Responsible for delivering Salesforce.com implementations and enhancements from established requirements
- Act as a knowledgeable liaison between technical consultants and business stakeholders
- Work closely with the sales team, business stakeholders, business analysts, implementation partners, integration/development teams, and quality assurance teams
- Responsibilities include pre-sales activities, project delivery, leading sessions with customers and team members, documenting requirements, configuring and customizing Salesforce.com, analysing data, developing and executing data migration strategies, developing training material, assisting project managers, managing escalations, delivering key functional and overall solution education, and achieving key achievements such as successful project deliveries with six clients and receiving 100% Customer Satisfaction reviews.
Business Analyst
Integrated Research
01.2014 - 03.2016
- Reported directly to the CEO and CFO to provide business insight from quantitative and qualitative analysis, maintain and improve Salesforce.com, and manage the global pricing calculator and partner community portal
- Responsibilities include Salesforce system management, Salesforce.com administration, data auditing, hiring contract Salesforce developers, analytics, tracking sales pipeline and conversion, preparing reports and dashboards, addressing Board meeting follow-up, measuring sales effectiveness, partner relationship management, designing and maintaining partner community portal, product management, and achieving key achievements such as designing and managing the implementation of the IR Partner Portal, building new custom objects, and presenting in-depth analysis to the Board of Directors.
Sales Operations Analyst
Integrated Research
11.2012 - 12.2013
- Reporting to the General Manager Global Sales and Regional Sales VPs, responsible for administration and user management of Salesforce.com and sales reporting
- Responsibilities include Salesforce.com administration and maintenance, providing support for data and content updates, producing reports and analyses, and achieving key achievements such as achieving a 24-48-hour response time for all Salesforce queries and training regional admins.
Sales Administrator
Equinix Australia
02.2012 - 11.2012
- Responsibilities include analysis and reporting of sales figures, creating and maintaining reports, creating sales summary and presentations, creating and following up on leads and opportunities, coordinating with Account Executives and Sales Director, and creating and processing sales orders.
Education
BA Honours in International Relations -
VICTORIA UNIVERSITY OF WELLINGTON
Exchange semester -
UNIVERSITY OF WINDSOR
ONTARIO, CANADASkills
- People Management
- Verbal and written communication
- Organisational Development
- Business Development
Certification
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Advanced Administrator
- CloudSense CS401 Q2C Commerce Platform
- Salesforce Certified Sales Cloud Consultant
Timeline
Director, Partner Account Management
Salesforce
10.2023 - Current
Senior Manager, Partner Account Management
Salesforce
09.2021 - 10.2023
Senior Manager, APAC Partner Strategy & Operations
Salesforce
08.2021 - 09.2021
Manager, APAC Partner Strategy & Operations
Salesforce
05.2019 - 08.2021
Partnerships Manager
Sqware Peg
10.2017 - 04.2018
Salesforce Functional Consultant
Sqware Peg
02.2016 - 10.2017
Business Analyst
Integrated Research
01.2014 - 03.2016
Sales Operations Analyst
Integrated Research
11.2012 - 12.2013
Sales Administrator
Equinix Australia
02.2012 - 11.2012
BA Honours in International Relations -
VICTORIA UNIVERSITY OF WELLINGTON
Exchange semester -
UNIVERSITY OF WINDSOR
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