Justine O'Connor
Old Bar,NSW
Summary
Multi-talented Administration Officer successful at stepping into many different roles each day. Well-versed in driving advancements in quality control, team productivity and customer service. Offering over years of experience in Customer Service
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Architectural Roofing Services
Penrith, NSW
06.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
Administration Officer
Myjen Electrics
Penrith, NSW
10.2020 - 06.2023
- Set appointments and managed meeting schedule.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Interfaced with internal and external customers to meet project targets.
- Generated and delivered daily outstanding payment invoices to customers.
Machine Operator
Bluescope Steel
Emu Plains, NSW
11.2017 - 10.2020
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Monitored and observed production line to watch for pile-ups and jams.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Customer Service Representative
Karras Cold Logistics
Smithfield, NSW
04.2017 - 11.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Representative
Zac Pac Australasia
Ingleburn, NSW
03.2012 - 03.2017
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Leveraged CRM system to manage sales activities and track sales performance.
- Greeted and assisted customers to foster positive experiences.
Sales Assistant
Domayne Penrith
Penrith , NSW
02.2012 - 03.2012
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Inbound Customer Service Representative
National Australia Bank
Moore Park, NSW
06.2011 - 02.2012
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Extended
Maternity Leave
01.2007 - 12.2011
- Various Temp roles in customer service and retail taken over this time.
Administrative Assistant
Blue Stone Personnel Parramatta
Parramatta, NSW
09.2006 - 12.2006
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
Customer Service Cashier
Soul Pattinson Chemist
Penrith , NSW
02.2006 - 04.2006
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
Education
Certificate IV in Leadership & Management -
ACCM
03-2025
High School Diploma -
Kindalin Christain School
Cranebrook, NSW12.2004
Skills
- Network Administration
- Professional and mature
- Mail management
- File management
- Accounting understanding
- Accounts payable and receivable
- Staffing coordination
- Account management
- Proficient in Xero Outlook Word Excel
Additional Information
- Current Working with Children's Check
Reference
- Director Architectural Roofing Services - Kevin Allan 0416243396
- Head of Operations Myjen Electrics - Jacquelyn Howard 0409806694
Timeline
Customer Service Manager
Architectural Roofing Services
06.2023 - Current
Administration Officer
Myjen Electrics
10.2020 - 06.2023
Machine Operator
Bluescope Steel
11.2017 - 10.2020
Customer Service Representative
Karras Cold Logistics
04.2017 - 11.2017
Sales Representative
Zac Pac Australasia
03.2012 - 03.2017
Sales Assistant
Domayne Penrith
02.2012 - 03.2012
Inbound Customer Service Representative
National Australia Bank
06.2011 - 02.2012
Extended
Maternity Leave
01.2007 - 12.2011
Administrative Assistant
Blue Stone Personnel Parramatta
09.2006 - 12.2006
Customer Service Cashier
Soul Pattinson Chemist
02.2006 - 04.2006
Certificate IV in Leadership & Management -
ACCM
High School Diploma -
Kindalin Christain School