JUSTINE PLANAS
Melbourne ,VIC
Summary
Dedicated aviation professional prepared to leverage extensive passenger service experience to enhance customer satisfaction. Proven ability to handle check-in processes, manage customer inquiries, and resolve issues promptly. Known for teamwork and adaptability, contributing to collaborative and results-driven environment.
Overview
6
6
years of professional experience
Work History
Passenger Service Agent
Swissport
03.2023 - 08.2024
- Maintained up to date knowledge of company products and airline policies (main product was Qatar Airways) to provide helpful suggestions to their inquiries as well as providing top quality service.
- Greeted passengers by their surname and displayed respectful attitude, helping develop rapport with the customer base.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Maintained a calm and professional demeanour during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Improved language interpretation support for international travellers by leveraging multilingual abilities when necessary.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
Breakfast Assistant
Holiday Inn Express
11.2021 - 01.2023
- Created a welcoming and presentable environment to guarantee that guests have a great breakfast experience by ensuring the floor was fully stocked and cleanliness was maintained throughout the operation.
- Continually displayed enthusiasm and great work ethic even during peak periods with limited staff.
Front of House
Maki & Ramen
09.2018 - 09.2021
- Worked as a collaborative team member to achieve the highest level of service in line with the company's values.
- Adapted to a range of customers and situations and settled any customer disputes in a professional manner.
- Cleaned and organized front of house to foster welcoming and aesthetically pleasing environment.
- Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
Education
Bachelor of Arts - International Tourism and Airline Management
Edinburgh Napier University
Edinburgh, Scotland07.2021
HNC (Higher National Certificate) - Travel And Tourism
Edinburgh College
Edinburgh, Scotland 05.2019
High School Diploma -
Holy Rood RC High School
Edinburgh, Scotland 06.2018
Skills
- Ability to work well in a team and independently
- Adaptability
- Customer service
- Ability to remain calm in stressful situations
- Great verbal communication
Languages
English
Tagalog
Timeline
Passenger Service Agent
Swissport
03.2023 - 08.2024
Breakfast Assistant
Holiday Inn Express
11.2021 - 01.2023
Front of House
Maki & Ramen
09.2018 - 09.2021
Bachelor of Arts - International Tourism and Airline Management
Edinburgh Napier University
HNC (Higher National Certificate) - Travel And Tourism
Edinburgh College
High School Diploma -
Holy Rood RC High School
Similar Profiles
Toby ForteToby Forte
Baggage Handler at SwissportBaggage Handler at Swissport
Rabih Masri Al ChaaraniRabih Masri Al Chaarani
Cargo Office Agent at SwissportCargo Office Agent at Swissport
Javier SaezJavier Saez
Supervisor of Fueling at SwissportSupervisor of Fueling at Swissport